Amelia Redding
Summary
A Knowledge Management Specialist, that specializes in crafting and executing document control processes, creating efficient document management strategies, and implementing communication initiatives. Whose focus includes meticulous storage of documents to facilitate seamless employee access. With adept organizational and communication skills, exceling in workflow management and both creative and techinical software utilization. Experience encompasses the creation, management, and maintenance of company-wide, customer facing and project-specific documents, ensuring precision and quality. With a growth mindset, who is eager to contribute to the team's progress by undertaking diverse tasks that drive business advancement.
Overview
5
5
years of professional experience
Work History
Knowledge Management Specialist II
Calendly
02.2023 - Current
- Offered assistance in implementing and developing training programs.
- Tested new software and hardware prior to deployment.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
- Worked closely with in-house design team to develop visuals for content.
- Updated customer database and generated lists and counts for direct marketing projects.
- Communicated effectively with team members to deliver updates on project milestones and deadlines.
- Developed product documentation to communicate upcoming features and products to internal teams.
- Analyzed metrics to measure product performance.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Troubleshot hardware, software and network issues to identify and rectify discrepancies.
Senior Product Specialist
Calendly
05.2022 - 02.2023
- Assist customers in integration troubleshooting (Google Analytics, Salesforce, HubSpot and more).
- Assist with GURU card creation.
- Host shadowing sessions with Product Specialist's to share resources and improve productivity.
- Worked closely with team members to deliver project requirements, develop solutions and meet deadlines.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Learned about product's technical specifications and accurately explained specifications to customers and work team.
Product Specialist
Calendly
10.2021 - 05.2022
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Demonstrated leadership by making improvements to work processes and helping to train others.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Expanded knowledge of Calendly product line.
Executive Assistant
Arvon Brewing Co
03.2021 - 07.2022
- Entered customer information and updates in database system to track leads, interactions, relationships and propel sales opportunities.
- Create relationships with B2B contacts
- Keep track of recalled product and supply refunds in delivery database.
- Create/Update Mailchimp Campaigns.
- Merge/create documents to help keep records of finances and communications.
- Coordinated meeting and work schedules for staff teams and executives.
- Calculated Weekly Tap velocity calculations to gauge usage and projected sales.
- Assisted with label creation using Adobe Illustrator.
Media Relations Intern
Universal Music Group
01.2020 - 04.2020
- Created engaging content for media releases, social media platforms and newsletters.
- Wrote Artist Bios that were used by the marketing team for advertisements in media.
- Created press releases for new music/events to print in well known magazines and newspapers.
- Built media contact list.
- Researched media outlets and connected with contacts for promotional distribution through email.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
PR Intern
Universal Music Group, Republic
09.2019 - 12.2019
- Processed mailings (email and post) along with print production.
- Compiled/Organized press clippings and then kept digital file logs for each news article.
- Constructed/Updated marketing information and one sheets digitally and physically.
- Helped with GRAMMY contact research and lists for nominations.
- Created and organized documentation to support team.
- Monitored web traffic to analyze website performance.
PR Intern
Fire Records
01.2019 - 04.2019
- Applied technological knowledge to create digital portfolios by artists, using articles, current news and radio airplay for Fire Records website publications (2/week).
- Typed, edited and proofread documents and correspondence.
- Helped create and distribute artists' press releases.
- Created and organized documentation to support team.
- Built global contacts and communication file of over 150 U.S
- Radio stations and venues (supporting South x South West; increased list by 20%).
Education
BBA - International Business
Belmont University
Nashville, TN05.2020
Associate of Arts - Arts And Entertainment Management
Young Americans Performing Arts College
Corona, CA10.2017
Associate in General Studies of Business -
North Central Michigan College
Petoskey, MI06.2016
Skills
- Workflow Management/Jira/Zendesk
- Data Analysis/Tableau/Fullstory/Airtable
- Adobe Creative Cloud/Wistia/
- Calendly Integrations (Salesforce, HubSpot, Google Analytics and more)
Timeline
Knowledge Management Specialist II
Calendly
02.2023 - Current
Senior Product Specialist
Calendly
05.2022 - 02.2023
Product Specialist
Calendly
10.2021 - 05.2022
Executive Assistant
Arvon Brewing Co
03.2021 - 07.2022
Media Relations Intern
Universal Music Group
01.2020 - 04.2020
PR Intern
Universal Music Group, Republic
09.2019 - 12.2019
PR Intern
Fire Records
01.2019 - 04.2019
BBA - International Business
Belmont University
Associate of Arts - Arts And Entertainment Management
Young Americans Performing Arts College
Associate in General Studies of Business -
North Central Michigan College