Tannya Cancino
Fulshear,TX
Summary
Senior Technical Operations Specialist with 4+ years of experience supporting enterprise SaaS platforms, troubleshooting technical issues, configuring complex implementations, and partnering with Engineering and Product teams to deliver scalable solutions. Experienced supporting 160+ enterprise and large-district implementations while driving workflow optimization, data quality, and operational excellence in fast-paced EdTech environments.
Overview
4
4
years of professional experience
Work History
Senior Technical Operations Specialist II
Panorama Education
Boston, USA
09.2023 - Current
- Managed a high-volume Jira queue, independently completing 20-30+ technical tasks per month supporting 160+ large school districts and 3 enterprise clients across five critical project phases, including data validation, survey configuration, quality assurance, survey launches, and report delivery.
- Supported 4-10 project launches daily by configuring platform settings, validating data, resolving technical issues, and partnering with Project Managers on operational requests throughout the implementation lifecycle.
- Investigated and resolved platform and data issues, including data formatting errors, configuration discrepancies, and import failures, collaborating with Engineering and Product teams to improve system reliability and operational efficiency.
- Maintained and enhanced internal documentation, workflows, and runbooks to reflect evolving product capabilities, ensuring consistent processes, streamlined onboarding, and high-quality project execution.
- Configured advanced survey functionality, including branching logic, custom survey settings, response imports, roster validation, and report configuration in collaboration with Engineering.
- Trained and mentored 6+ new team members, delivering onboarding sessions, workflow training, and guidance on Jira, Zendesk, Slack, Asana, and Atlassian tools to accelerate productivity.
Technical Operations Specialist
Panorama Education
Boston, USA
06.2023 - 09.2023
- Executed Tier 2 and Tier 3 technical operations, including platform configuration, survey setup, translation imports, response imports, data uploads, and system maintenance to support successful project delivery.
- Investigated and resolved technical platform and survey configuration issues, collaborating with Engineering to troubleshoot system errors, validate requirements, and implement effective solutions.
- Partnered with cross-functional teams to support project execution by resolving operational requests, verifying data accuracy, and ensuring platform configurations met project specifications.
- Managed multiple concurrent projects by prioritizing high-impact tasks, maintaining organized workflows, and consistently meeting project deadlines in a fast-paced SaaS environment.
- Facilitated Zoom training sessions for interns, providing guidance on technical workflows, internal tools, and operational processes while serving as a resource for troubleshooting questions.
Technical Operations Intern
Panorama Education
Boston, USA
06.2022 - 06.2023
- Completed Tier 1 technical operations tasks, including survey generation, report configuration, data validation, and quality assurance, while consistently meeting project deadlines in fast-paced SaaS environment.
- Collaborated with Project Managers and Engineering to investigate and resolve platform and survey configuration issues, helping ensure accurate project execution and timely delivery.
- Conducted quality assurance reviews to identify and correct errors, ensuring high standards of data accuracy and platform configuration across multiple projects.
- Demonstrated strong technical aptitude and attention to detail by quickly mastering operational workflows and contributing to complex client implementations within a collaborative internship program.
Education
Bachelor of Science - University Studies, Education
The University of Texas At Arlington
Arlington, TX05-2022
Skills
- SaaS Operations
- Technical Operations
- Platform Administration
- Technical Troubleshooting
- Jira
- Zendesk
- Salesforce
- Data Analysis
- Data Quality
- Workflow Optimization
- Process Improvement
- Quality assurance processes
- Microsoft Excel
- Google Workspace
- Cross-Functional Collaboration
- Time management
- Problem solving
- Effective communication
- Cross-functional collaboration
- AI Productivity Tools
Timeline
Senior Technical Operations Specialist II
Panorama Education
09.2023 - Current
Technical Operations Specialist
Panorama Education
06.2023 - 09.2023
Technical Operations Intern
Panorama Education
06.2022 - 06.2023
Bachelor of Science - University Studies, Education
The University of Texas At Arlington