Rachelle Reyes-Cruz
Andover,USA
Summary
Driven Sales Operations Specialist known for exceptional productivity and efficiency in managing tasks. Specialized in CRM management, sales forecasting, and pipeline analysis to optimize sales processes. Excel in communication, problem-solving, and teamwork, ensuring smooth operations and collaboration across departments. Committed to leveraging these skills to drive success and achieve goals in fast-paced environments.
Overview
13
13
years of professional experience
Work History
Senior Sales Operations Specialist
UKG
Weston, FL
12.2024 - Current
- Partner with Sales, Finance, Legal, and Deal Desk to support complex SaaS deals, ensuring pricing accuracy, policy compliance, and timely contract execution.
- Advised Sales leadership on pipeline management, forecasting accuracy, and deal strategy to optimize sales outcomes.
- Analyze sales data and performance metrics to identify trends, risks, and opportunities for process improvement.
- Enhanced sales processes, tools, and documentation, driving continuous improvement for greater efficiency and better seller experience.
- Act as a subject matter expert on sales policies, processes, and systems in a fast-paced enterprise SaaS environment.
- Manage end-to-end order processes including new business, renewals, amendments, and exceptions across the sales lifecycle.
- Ensure contract and order accuracy to minimize revenue risk and enable seamless downstream processing.
- Coordinated cross-functional initiatives for system enhancements, workflow optimization, and change management to improve operational effectiveness.
Sales Support Representative
Tactile Medical
St. Louis Park, MN
08.2020 - 12.2023
- Build and maintain strong relationships with sales reps to work effectively as a member of their team.
- Coordinated activities with sales reps to enhance revenue growth.
- Provide daily assistance and advice to sales team to meet quotas.
- Review plan vs actual sales reports daily to over-achieve monthly, quarterly, yearly quotas.
- Build and maintain strong relationships within accounts.
- Function as the primary point of contact for clinics and sales reps.
- Utilize influence skills to retrieve signed paperwork necessary to close orders.
- Served as expeditor and liaison between Tactile Medical, clinicians, healthcare teams, and patients to secure necessary paperwork for order closure.
- Participate in web or phone-based meetings and follow-up on action items or if additional clarification is needed.
- Maintain department service levels including turnaround time.
- Championed continuous process improvement by identifying and implementing ways to make processes more efficient.
- Contribute to monthly 1:1, small and large group team meetings.
- May participate in training of new team members or field reps, handle product conversions and/or general account support.
- Maintain compliance with all regulatory requirements including HIPAA.
- Executed tasks to support team operations and fulfill project needs.
Sales Support Coordinator
Tactile Medical
St. Louis Park, MN
08.2020 - 09.2021
- Developed and nurtured strong relationships with client accounts to enhance customer satisfaction.
- Expedited communication between Tactile Medical, clinicians, healthcare teams, and patients to secure necessary paperwork for order closure.
- Influenced retrieval of signed paperwork to ensure timely order closure.
- Function as a point of contact for clinics and Sales Support Representatives.
- Assisted in creating quotes and demo agreements for facilities, facilitating client engagement.
- Enter and follow up on missing information for new patient referrals into data management system.
- Maintain department service levels including turnaround time.
- Assisted SSC team by handling extra calls and supporting Field Sales reps to maintain workflow during team shortages.
Civilian Communications Officer
Wright County Sheriff’s Office
Buffalo, MN
02.2020 - 08.2020
- Perform emergency medical dispatch and crisis intervention services.
- Conducted vital questioning and delivered pre-arrival instructions for emergency medical calls to ensure effective response.
- Assessed call priority and entered data into computer-aided dispatch system to facilitate timely radio dispatch.
- Interpreted and analyzed caller situations to resolve problems and dispatch emergency services.
- Coordinated dispatch of public safety agencies to optimize response efforts during emergencies.
- Identify appropriate number and type of equipment or apparatus to dispatch.
- Ensure accurate information translation for effective communication with relevant systems.
- Operate a multi-line telephone console system, alerting system, and TDD system for the deaf and hearing-impaired.
- Monitor and operate a radio console and computer equipment.
Server
Clive's Roadhouse
Rogers, MN
11.2018 - 01.2020
- Anticipate customer requests prior to being asked to ensure prominent levels of customer satisfaction.
- Created a positive, relaxing environment for customers to enhance their dining experience.
- Completed opening and closing activities promptly to ensure readiness for upcoming business.
Product Sales Support Administrator
US Foods
Plymouth, MN
05.2016 - 12.2018
- Acted as the central contact for the area, managing internal sales inquiries on products, specifications, availability, scheduling, and substitutions.
- Resolved external customer and internal sales questions in a timely manner, typically by phone, email, or text, by determining answers or escalating to appropriate division or regional resources.
- Maintained up-to-date knowledge and resources to effectively address inquiries on product availability, delivery schedules, broker contacts, product specifications, and substitutes.
Will Call Coordinator-Lead
US Foods
Plymouth, MN
04.2014 - 05.2016
- Coordinate across Sales Organization to ensure customer satisfaction in order fulfillment; helped maintain a customer satisfaction rating of 99.7% on order fulfillment.
- Prioritized and pulled orders hourly, ensuring timely fulfillment of customer expectations and internal client deadlines.
- Delivered exceptional customer service through courteous, prompt, and accurate transactions, enhancing overall customer experience.
- Recognized by Sales Coordinator Manager for routinely identifying and resolving customer issues with missing products and order errors.
- Scheduled courier routes hourly for prompt and efficient delivery of orders.
- Processed cash and check payments for customer orders at the point of sale.
Customer Service Representative/Receptionist
US Foods
Plymouth, MN
06.2013 - 04.2014
- Welcomed customers to US Foods with an energetic greeting, efficiently routing calls across the organization.
- Engaged with customers directly via email, telephone, and face-to-face interactions to address inquiries and provide support.
- Resolved customer issues by issuing credits, coordinating same-day deliveries and pickups, and advising on new products to enhance customer satisfaction.
- Contact customers with recalls and withdrawals within one day of receiving recall notice at 100% success rate.
- Performed administrative tasks including invoicing, scheduling meetings, and preparing meeting rooms.
- Assisted sales executives in generating leads through targeted outreach efforts.
Education
High School Diploma -
Minnesota Center of Online Learning
Houston, MN06-2010
Skills
- Sales forecasting
- Data analysis
- SaaS operations
- Customer relationship management
- Problem solving
- Effective communication
- Sales analytics
References
Available upon request.
Timeline
Senior Sales Operations Specialist
UKG
12.2024 - Current
Sales Support Representative
Tactile Medical
08.2020 - 12.2023
Sales Support Coordinator
Tactile Medical
08.2020 - 09.2021
Civilian Communications Officer
Wright County Sheriff’s Office
02.2020 - 08.2020
Server
Clive's Roadhouse
11.2018 - 01.2020
Product Sales Support Administrator
US Foods
05.2016 - 12.2018
Will Call Coordinator-Lead
US Foods
04.2014 - 05.2016
Customer Service Representative/Receptionist
US Foods
06.2013 - 04.2014
High School Diploma -
Minnesota Center of Online Learning