Amelia Romero
Dallas,NC
Summary
Dedicated and compassionate dental assistant with hands-on experience in both general and pediatric dentistry. Known for being a reliable team player with excellent communication skills and a strong focus on patient care. Quick to adapt to new responsibilities, with a continuous drive to expand clinical knowledge and embrace innovative techniques. Committed to maintaining a positive, efficient, and supportive environment for patients and dental teams.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Dental Assistant II
Kintegra Family Dentistry
07.2022 - Current
- Assisted in general, pediatric, and endodontic procedures by providing efficient chairside support, maintaining a clean and well-stocked treatment area to ensure smooth patient transitions and adherence to health and safety standards.
- Performed dental X-rays in compliance with radiation safety protocols, delivering high-quality diagnostic images to support accurate evaluations.
- Accurately recorded patient medical history, vital signs, and dental health information to support comprehensive and organized patient care.
- Built strong rapport with patients through clear communication and a welcoming attitude, contributing to increased patient retention and satisfaction.
- Supported front office operations by managing billing, processing insurance claims, confirming appointments, and implementing reminder systems to reduce cancellations and improve scheduling efficiency.
Department Manager
H&M Hennes & Mauritz
09.2017 - 06.2022
- Coached and educated sales associates on product knowledge, sales incentives, and effective selling techniques, contributing to higher customer satisfaction ratings and individual performance growth.
- Promoted team efficiency and productivity by implementing operational best practices, setting clear priorities, and delegating tasks based on team strengths.
- Collaborated with the visual merchandising team to rotate displays and feature new products, trends, and promotions, effectively supporting key sales and profit KPIs.
- Provided constructive feedback and established performance goals for team members, while recognizing and rewarding outstanding contributions to foster a positive work environment.
- Delivered excellent customer service by resolving issues with professionalism and product expertise, resulting in increased customer loyalty and satisfaction.
- Ensured team adherence to safety and security standards through consistent follow-up and proactive coaching.
Department Supervisor
H&M Hennes & Mauritz
05.2014 - 09.2017
- Strengthened merchandising and promotional strategies to enhance customer engagement and drive sales performance.
- Managed day-to-day store operations, including opening/closing procedures, cash handling, and maintaining accurate financial records.
- Supervised and trained employees on sales techniques, conflict resolution, and customer service strategies, ensuring consistent team performance.
- Delegated tasks and held team members accountable, while fostering a positive work environment through coaching, recognition, and performance evaluations.
- Recruited and retained top talent, created weekly schedules to meet staffing needs, and ensured adequate coverage during peak hours.
- Supported back-of-house logistics by receiving shipments, organizing inventory, and maintaining clean, efficient stock areas.
Education
Associate of Science -
Catawba Valley Community College
Hickory, NC05-2025
Dental Assisting I Certification -
Lakeside Dental Assisting School
06.2022
High School Diploma -
East Gaston High School
Mount Holly, NC06.2010
Skills
- Cross-training capabilities
- Multitasking in a fast-paced environment
- Patient-Centered Communication
- Team collaboration
- Adaptability
- Time management
- Attention to detail
- Scheduling
Accomplishments
- Maintained President’s List status each semester during enrollment at CVCC
- Maintained 4.0 GPA
- Acknowledged for achieving the highest academic standing in dental assisting school
- Trained and mentored new dental assistants, supporting their onboarding and integration into the team
- Cross-trained in front office duties, contributing to smoother scheduling and insurance processing
- Helped implement a new patient recall system, resulting in a 20% increase in appointment retention
- Helped company reach monthly goals for patient encounters
Languages
Spanish- Fluent
Certification
- Nitrous Oxide Monitoring
- Coronal Polishing
- Certified Dental Assistant
- Radiology
- CPR/BLS
Timeline
Dental Assistant II
Kintegra Family Dentistry
07.2022 - Current
Department Manager
H&M Hennes & Mauritz
09.2017 - 06.2022
Department Supervisor
H&M Hennes & Mauritz
05.2014 - 09.2017
High School Diploma -
East Gaston High School
Associate of Science -
Catawba Valley Community College
Dental Assisting I Certification -
Lakeside Dental Assisting School
Similar Profiles
Maria Rosado NietoMaria Rosado Nieto
Patient Service Representative at Kintegra Family medicinePatient Service Representative at Kintegra Family medicine
Sonya TallentSonya Tallent
Patient Service Representative at Kintegra Family Medicine HudsonPatient Service Representative at Kintegra Family Medicine Hudson
Cedric McKinneyCedric McKinney
MEDICAL RECORDS CLERK at Kintegra HealthMEDICAL RECORDS CLERK at Kintegra Health