Amelia Ruby
Vermillion,SD
Summary
Collaborative candidate eager to apply strong leadership and decision-making skills. Takes pride in providing excellent customer service and successfully managing multiple priorities with a positive attitude. Skilled in anticipating needs, addressing complaints and resolving issues in timely manner. Maintains focus in stressful situations and willing to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
Server/Bartender
Jane's Boys
10.2022 - Current
- Served high customer volumes during special events, nights, and weekends.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Cultivated warm relationships with regular customers.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained clean and organized areas.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
Personal Care Assistant
MRCI Disability Services
04.2020 - 08.2022
- Engaged client in meaningful conversation, socialization, and activity while providing personal care assistance.
- Transported client to various activities and appointments.
- Chaperoned family vacations and provided assistance with travel.
- Deescalated conflicts and outbursts while maintaining a calm demeanor.
Direct Support Professional
SESDAC
09.2021 - 05.2022
- Administered medication as directed by physician.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Monitored clients to assess and report physical and behavioral changes to supervisors.
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
Education
Bachelor of Arts - History
University of South Dakota
Vermillion, SD05.2025
Skills
- Customer Service
- Community Engagement
- Organizational Development
- Event Planning
- Behavior Management Techniques
- Engagement Strategy Development
- Team Leadership
- Conflict Resolution
- Interpersonal Communication
- Customer Relationship Management
Timeline
Server/Bartender
Jane's Boys
10.2022 - Current
Direct Support Professional
SESDAC
09.2021 - 05.2022
Personal Care Assistant
MRCI Disability Services
04.2020 - 08.2022
Bachelor of Arts - History
University of South Dakota