AMELIA RUSSELL
Scotland Neck,NC
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
14
14
years of professional experience
Work History
Production Operator
Pfizer
11.2023
- Adhered to all SOPs, CGMPs, plant quality, safety, and documentation systems requirements
- Processed, inspected, and packaged commodities, and finished product
- Kept accurate records and productions logs and completed batch records.
Customer Service Specialist
Teleperformance U.S.A
08.2021 - 10.2023
- Assisted more than one hundred customers per day with purchasing decisions and product details to improve the customer experience, recommending sale items and earning a customer satisfaction rating 15% higher than the company average
- Implemented upselling process that resulted in a 6% increase in total sales
- Collaborated with customers on complaints, avoided service cancellation on 98% of calls and provided additional information about ancillary service.
Program Coordinator I
Division of Motor Vehicles
09.2020 - 07.2021
- Provided administrative support to Vehicle Services
- Addressed customer inquiries/provided direction based on mappings
- Reviewed incoming information and prepared reports to be uploaded in the shared database
- Processed accounts receivable via vehicle titles and registrations.
Production Operator
QVC
08.2018 - 08.2020
- Prepared, processed, inspected, and packaged commodities, and finished product
- Monitored and responded to basic functioning needs of area equipment, line speed, feeding product, line clearances, and loaded or unloaded materials
- Review Performed various functions of a highly repetitive nature and maintained concentration on the task.
Human Resource Assistant
Anne House of Nuts
08.2016 - 07.2018
- Performed job and task analysis to document position requirements/objectives
- Directed job postings and implementation of recruitment materials through job boards, collegiate career placement and social media
- Recruited, Interviewed, and Onboarded new candidates.
Collection Specialist
Farmers Home Furniture
11.2014 - 07.2016
- Developed and Implemented collection methods garnering receivable revenue for the organization
- Supervised collections team to meet the strategic operational goal of generating collection revenue
- Planned, processed legal documents, and attended court proceedings on behalf of the organization
- Focused on customer service and engagement to ensure payments were made timely.
Customer Service Specialist
Amazon
03.2010 - 10.2014
- Responded to customer inquiries via phone, email, live chat, or social media, providing timely and accurate information regarding orders, products, and services
- Processed returns, refunds, and exchanges in accordance with company policies, ensuring customer satisfaction and adherence to Amazon’s return policy
- Troubleshooted and resolved issues related to account settings, payment options, and shipping problems, offering step-by-step solutions.
Education
Master’s in Business Administration -
Keller School of Management
Charlotte, NC08.2016
Masters in Human Resource Management -
Keller School of Business
Charlotte, NC08.2015
Bachelor of Science Business Administration -
DeVry University
Chicago, IL04.2014
Skills
- Assembly and production
- Materials Handling
- Material quality inspection
- Manufacturing
- Material quality control
- Quality Assurance
- Physical labor
Timeline
Production Operator
Pfizer
11.2023
Customer Service Specialist
Teleperformance U.S.A
08.2021 - 10.2023
Program Coordinator I
Division of Motor Vehicles
09.2020 - 07.2021
Production Operator
QVC
08.2018 - 08.2020
Human Resource Assistant
Anne House of Nuts
08.2016 - 07.2018
Collection Specialist
Farmers Home Furniture
11.2014 - 07.2016
Customer Service Specialist
Amazon
03.2010 - 10.2014
Master’s in Business Administration -
Keller School of Management
Masters in Human Resource Management -
Keller School of Business
Bachelor of Science Business Administration -
DeVry University