AMELIA RUSSELL
Scotland Neck,NC
Summary
Motivated employee learns quickly in fast-paced, high-volume environments. Consistently adheres to safety standards. Maintains open availability and flexibility to work various shifts.
Overview
14
14
years of professional experience
Work History
Production Operator
Pfizer
Rocky Mount, NC
11.2023
- Adhered to all SOPs, CGMPs, plant quality, safety, and documentation systems requirements
- Processed, inspected, and packaged commodities, and finished product
- Kept accurate records and productions logs and completed batch records.
Customer Service Specialist
Teleperformance U.S.A
Online, NC
08.2021 - 10.2023
- Assisted more than one hundred customers per day with purchasing decisions and product details to improve the customer experience, recommending sale items and earning a customer satisfaction rating 15% higher than the company average
- Implemented upselling process that resulted in a 6% increase in total sales
- Collaborated with customers on complaints, avoided service cancellation on 98% of calls and provided additional information about ancillary service.
Program Coordinator I
Division of Motor Vehicles
Rocky Mount, NC
09.2020 - 07.2021
- Provided administrative support to Vehicle Services
- Addressed customer inquiries/provided direction based on mappings
- Reviewed incoming information and prepared reports to be uploaded in the shared database
- Processed accounts receivable via vehicle titles and registrations.
Production Operator
QVC
Rocky Mount, NC
08.2018 - 08.2020
- Prepared, processed, inspected, and packaged commodities, and finished product
- Monitored and responded to basic functioning needs of area equipment, line speed, feeding product, line clearances, and loaded or unloaded materials
- Review Performed various functions of a highly repetitive nature and maintained concentration on the task.
Human Resource Assistant
Anne House of Nuts
Robersonville, NC
08.2016 - 07.2018
- Performed job and task analysis to document position requirements/objectives
- Directed job postings and implementation of recruitment materials through job boards, collegiate career placement and social media
- Recruited, Interviewed, and Onboarded new candidates.
Collection Specialist
Farmers Home Furniture
Tarboro, NC
11.2014 - 07.2016
- Developed and Implemented collection methods garnering receivable revenue for the organization
- Supervised collections team to meet the strategic operational goal of generating collection revenue
- Planned, processed legal documents, and attended court proceedings on behalf of the organization
- Focused on customer service and engagement to ensure payments were made timely.
Customer Service Specialist
Amazon
Online, NC
03.2010 - 10.2014
- Responded to customer inquiries via phone, email, live chat, or social media, providing timely and accurate information regarding orders, products, and services
- Processed returns, refunds, and exchanges in accordance with company policies, ensuring customer satisfaction and adherence to Amazon’s return policy
- Troubleshooted and resolved issues related to account settings, payment options, and shipping problems, offering step-by-step solutions.
Education
Master’s in Business Administration -
Keller School of Management
Charlotte, NC08.2016
Masters in Human Resource Management -
Keller School of Business
Charlotte, NC08.2015
Bachelor of Science Business Administration -
DeVry University
Chicago, IL04.2014
Skills
- Assembly and production
- Materials Handling
- Material quality inspection
- Manufacturing
- Material quality control
- Quality Assurance
- Physical labor
Timeline
Production Operator
Pfizer
11.2023
Customer Service Specialist
Teleperformance U.S.A
08.2021 - 10.2023
Program Coordinator I
Division of Motor Vehicles
09.2020 - 07.2021
Production Operator
QVC
08.2018 - 08.2020
Human Resource Assistant
Anne House of Nuts
08.2016 - 07.2018
Collection Specialist
Farmers Home Furniture
11.2014 - 07.2016
Customer Service Specialist
Amazon
03.2010 - 10.2014
Master’s in Business Administration -
Keller School of Management
Masters in Human Resource Management -
Keller School of Business
Bachelor of Science Business Administration -
DeVry University