Amanda Scott
Odum,GA
Summary
Friendly and reliable Certified Medical Esthetician with advanced training in microdermabrasion, chemical peels, waxing and facials. Desiring a role in a day or medical spa. Sales-focused, customer-oriented Esthetician skilled in various types of facials. Expertise in marketing and promotional events.
Overview
10
10
years of professional experience
Work History
Esthetician
Soul Refinery
01.2022 - 01.2024
- Executed microneedling and microdermabrasion procedures.
- Conducted thorough skin analysis, identifying potential issues and recommending appropriate interventions.
- Welcomed clients arriving for appointments.
- Informed guests of appropriate products available to increase retail sales.
- Provided exceptional customer service, addressing client concerns promptly and professionally to ensure satisfaction.
Customer Service Representative
Bed Bath & Beyond
03.2019 - 01.2022
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Cross-trained and provided backup support for organizational leadership.
- Delivered prompt service to prioritize customer needs.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Utilized customer service software to manage interactions and track customer satisfaction.
Medical Office Manager
Peach Family Healthcare
04.2016 - 02.2019
- Assessed processes and procedures, complying with HIPAA regulations.
- Managed financial aspects of the office including budgeting, forecasting, and expense tracking to optimize profitability.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Reduced overhead costs by identifying areas for improvement in supply management and negotiating contracts with vendors.
- Coordinated office events, seminars and meetings for staff and clients.
Hospital Secretary
Wayne Memorial Hospital
02.2014 - 04.2017
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
- Facilitated communication between departments for improved collaboration and project success.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Education
Bachelor of Science - Criminal Justice
Armstrong Atlantic State University
Savannah, Ga 08.2013
High School Diploma -
Wayne County High School
Jesup, GA05.2007
Skills
- Team Leadership
- MicrosoftOffice, Excel, Powerpoint, PatientCare use
- Relationship building and management
- Scheduling
- Records Management
- Guest services expertise
Timeline
Esthetician
Soul Refinery
01.2022 - 01.2024
Customer Service Representative
Bed Bath & Beyond
03.2019 - 01.2022
Medical Office Manager
Peach Family Healthcare
04.2016 - 02.2019
Hospital Secretary
Wayne Memorial Hospital
02.2014 - 04.2017
Bachelor of Science - Criminal Justice
Armstrong Atlantic State University
High School Diploma -
Wayne County High School