Lana Hickey
Chicago
Summary
Results-driven professional with extensive experience in management, sales, and research within spa operations and the health and wellness sector. Licensed cosmetologist and esthetician recognized for delivering exceptional client service and efficiently managing daily operations. Proficient in planning, time management, and communication, focused on enhancing customer experiences and driving business growth.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Esthetician
Waldorf Astoria
12.2024 - Current
- Delivering luxury treatments following Forbes standards and procedures, ensuring high client satisfaction.
- Maintain detailed records of client follow-ups and service procedures to improve operational efficiency.
- Possess thorough knowledge and ensure compliance with hotel and departmental policies and procedures to uphold high standards.
Broker
@ Properties, Christie's International Real Estate
02.2022 - Current
- Conducted buyer and seller presentations, achieving millions of dollars in closed transactions, demonstrating excellent communication skills.
- Enhanced pricing strategies and supported effective decision-making, contributing to significant revenue growth.
- Maintained data for client follow-ups, lead generation, and onsite events, showcasing strong planning and time management skills.
Spa Manager, Aesthetician
Red Carpet Beauty Bar
07.2023 - 10.2024
- Conducted inventory, ordering, and review of product loss and control, enhancing efficiency through protocol development and staff product knowledge training.
- Demonstrated strong organizational and supervisory skills, leading spa technicians and ensuring adherence to company standards, increasing team performance.
- Excelled in communication and systematic decision making, resolving client issues promptly and maintaining high client satisfaction rates, achieving a 52% increase in repeat clientele.
- Maintained personal clientele.
Illinois
Chicago Police Department, Office of The First Deputy Superintendent
Chicago, Illinois
10.2012 - 01.2021
- Prepared memos and Incident Action Plans to effectively uphold departmental policies.
- Managed dignitary escorts and distributed key documents to the U.S. Secret Service agents.
- Oversaw databases for special employment initiatives, ensuring accuracy and reliability, and created suitable PowerPoint presentations.
- Coordinated documentation for interdepartmental statistics and research.
- Assisted with targeted statistics for investigations, with adaptability.
- Utilized various technology systems for data analysis and case management.
Spa Manager, Cosmetologist
XSport Fitness
03.2008 - 10.2012
- Led the interviewing, hiring, training, and scheduling of spa technicians, ensuring adherence to company standards and enhancing team performance.
- Maintained personal clientele.
- Mentored staff on professionalism and product recommendations, fostering a high level of client satisfaction and repeat business, resulting in an increase in client retention.
- Spearheaded clientele generation initiatives and developed professional contacts, achieving tanning and gym membership goals, and boosting product sales.
Education
Saint Xavier University
Skills
- Team training and collaboration
- Protocol development
- Sales strategies
- Effective communication
- Regulatory compliance
- Attention to detail
- Problem solving
- Time management
- Spa operations management
- Staff mentoring
- Organizational skills
- Decision making
- Team leadership
- Customer relationship management
- Inventory management
- Luxury treatment delivery
Certification
- Licensed Esthetician, Illinois, 131.015404
- Licensed Cosmetologist, Illinois, 011.252115
Timeline
Esthetician
Waldorf Astoria
12.2024 - Current
Spa Manager, Aesthetician
Red Carpet Beauty Bar
07.2023 - 10.2024
Broker
@ Properties, Christie's International Real Estate
02.2022 - Current
Illinois
Chicago Police Department, Office of The First Deputy Superintendent
10.2012 - 01.2021
Spa Manager, Cosmetologist
XSport Fitness
03.2008 - 10.2012
Saint Xavier University
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