- Martial Arts
- Avid Reader
- I enjoy sketching and drawing, which helps improve my creativity and attention to detail
- DIY and Home Improvement
- Archery
Amelia Secrest
Alamogordo,NM
Summary
Developed adaptability and customer service skills in fast-paced retail environment, with focus on providing excellent customer experiences. Leveraged communication and problem-solving abilities to resolve customer issues and enhance satisfaction. Seeking to transition into new field, bringing strong foundation in teamwork and customer engagement.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
McGinn's Pistachio Land
Alamogordo, NM
06.2024 - Current
- Retail Sales Associate/ Tour Guide/ Ice cream Parlor Worker/ Mail Order Assistant
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Developed and delivered engaging narratives about attractions to educate and entertain guests.
- Managed tour departure times, unexpected delays, ensuring tours remained within a 25-30 minute time period
- Adapted tours based on group dynamics, ensuring inclusivity and satisfaction for all participants.
- Trained new guides on company protocols, fostering a consistent approach to guest engagement.
- Served ice cream while maintaining cleanliness and organization of serving area.
- Collaborated with team members to improve service efficiency during peak hours.
- Managed long lines of customers during peak times while maintaining professionalism under pressure.
- Processed and fulfilled mail orders efficiently, ensuring timely dispatch and customer satisfaction.
- Minimized errors in order processing by meticulously reviewing each order before finalization and shipment.
- Managed incoming calls, directing inquiries to appropriate departments swiftly, while completing other tasks efficiently
- Delivered engaging presentations to diverse audiences, enhancing public speaking skills and confidence.
- Researched material extensively before writing informative speeches.
Vending Machine Attendant
Secrest Vending LLC
Alamogordo, NM
10.2022 - 01.2023
- Operated vending machines, ensuring optimal functionality and product availability.
- Managed inventory levels, replenishing stock to maintain product selection for customers.
- Worked effectively in fast-paced environments.
- Proven ability to learn quickly and adapt to new situations.
- Effectively tackled different situations that appeared throughout the work day
Education
Bachelor of Science - Criminal Justice
Penn Foster College
Online 05-2029
High School Diploma -
Penn Foster High-School
Online04-2023
Skills
- Customer service
- Problem-solving
- Teamwork and collaboration
- Time management
- Public Speaking
- Customer assistance
- Customer engagement
- Store opening and closing
- Flexible schedule
- Cash register operation
- Professional appearance
- Phone etiquette
- Store maintenance
Interests
Timeline
Retail Sales Associate
McGinn's Pistachio Land
06.2024 - Current
Vending Machine Attendant
Secrest Vending LLC
10.2022 - 01.2023
Bachelor of Science - Criminal Justice
Penn Foster College
High School Diploma -
Penn Foster High-School
Countless Positive Google Reviews mentioned by name
On McGinn's Pistachioland Google reviews, my name appears with positive reviews. Customers reviewing the informative tours and personality of Tour Guide Amelia.