Amelia Shifley
Flagstaff,US
Summary
Dedicated worker with proven ability to motivate teams and drive operational excellence. Exceptional customer service skills fostering customer loyalty and satisfaction. Highly motivated professional eager to contribute combined knowledge and skills to enhance business performance. Adaptable in both individual and team capacities, leveraging a seasoned work ethic to adapt to different processes and drive company objectives quickly. Resourceful and results-driven with a passion for growth and efficiency, aiming to meet company needs and increase service value.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Kickback Host
Drury Inn & Suites
11.2023 - Current
- Ensured guest safety by adhering to proper food handling procedures and sanitation guidelines.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Filled out daily shift log to record amount of food prepared, used and leftover.
- Reduced food waste by monitoring portion control and replenishing dishes in a timely manner.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Shift Leader
Dairy Queen
07.2021 - 08.2023
- Trained new employees in job duties, safety procedures, and company policies
- Managed store closing and opening procedures to ensure safety and security
- Assisted customers with inquiries, orders and complaints in a timely manner
- Held team members accountable during shift by effectively coaching to improve performance
- Provided excellent customer service and developed strong relationships with customers
- Maintained clean and secure operating environment, driving safety and wellbeing of employees on shift
- Worked cooperatively with teams to accomplish business goals and objectives
Education
Bachelor of Science (B.S.) - Biology
Northern Arizona University
Flagstaff, AZ05.2026
Skills
- Adaptable to change
- Multitasking proficiency
- Daily Workflows
- Interpersonal Relations
- Guest Inquiries
- Guest Satisfaction
- Team Collaboration
- Effective Time Management
Certification
Food Handlers
References
References available upon request
Languages
American Sign Language
Timeline
Kickback Host
Drury Inn & Suites
11.2023 - Current
Shift Leader
Dairy Queen
07.2021 - 08.2023
Food Handlers
Bachelor of Science (B.S.) - Biology
Northern Arizona University
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