Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Amelia Talley

Washington,DC

Summary

Dynamic and results-oriented professional with a proven track record where I enhanced customer satisfaction through efficient package handling and delivery assistance. Skilled in safe lifting procedures and organization, I excel in roles requiring attention to detail and exceptional service. Demonstrated ability to improve operational efficiency and foster positive client relationships through effective communication and problem-solving skills.

Overview

15
15
years of professional experience
1
1
Certification

Work History

Seasonal Driver Helper

UPS
Washington, DC
11.2024 - 01.2025
  • Loaded and unloaded trucks efficiently, minimizing damage to goods and optimizing space utilization.
  • Exhibited good attendance, work habits, and willingness to learn job functions.
  • Prevented damage to packages and products by correctly securing loads.
  • Improved customer satisfaction by providing timely and efficient delivery assistance to drivers.
  • Lifted and carried packages weighting over 70 plus pounds.
  • Assisted drivers with navigation, ensuring accurate and prompt deliveries for clients.
  • Maintained vehicle organization and cleanliness and reported any issues to driver.
  • . Upheld company values through excellent customer service skills while addressing client inquiries or concerns regarding their deliveries.
  • Maintained a safe work environment by adhering to safety protocols during loading and unloading tasks.
  • Scanned and tracked packages for delivery accuracy and security.

Special Police Officer

PChange Protective Services
Lanham, MD
06.2021 - 12.2023
  • Assisted in crime prevention efforts by collaborating with local law enforcement agencies and community organizations.
  • Collaborated with team members to develop emergency preparedness plans, ensuring optimal response capabilities during critical situations.
  • Detected potential security threats through diligent observation and proactive problem-solving skills.
  • Assisted in the training of new Special Police Officers, sharing knowledge and expertise to support their professional development.
  • Enhanced public safety by conducting regular patrols and surveillance of assigned areas.
  • Improved overall security at various locations by implementing access control measures and monitoring CCTV systems.
  • Responded to emergency calls to provide assistance to citizens in need.
  • Utilized clear communication and interpersonal skills to build relationships with citizens.

Security Officer

Allied Universal Security Services
Washington, DC
01.2017 - 04.2022
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
  • Maintained a safe environment for employees and visitors through continuous risk assessment and threat analysis.
  • Checked and verified photo identification prior to granting facility access.
  • Reported suspicious activities and persons to law enforcement.
  • Managed access control systems efficiently, ensuring accurate records of employee badges for restricted areas were maintained at all times.

Sales Associate

DTLR
Hyattsville, MD
09.2012 - 08.2017
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Led team meetings focused on sales techniques and product features, boosting overall team performance.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.

Daycare Assistant

Bennett Babies Daycare
Washington, DC
06.2010 - 09.2012

• Maintained clean, neat and hazard-free areas to protect kids, personnel and families.

  • Assisted in maintaining a safe and healthy environment, ensuring cleanliness and proper supervision of children.
  • Used patience, skill and various behavior modification techniques to maintain order and safety.
  • Supported the emotional well-being of children by providing nurturing care and addressing individual needs.
  • Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
  • Provided lunchtime assistance to monitor children, assist with eating and serve food.
  • Maintained clean, neat and hazard-free areas to protect kids, personnel and families.

Education

Diploma -

Dunbar High School
Washington, DC
06.2010

Skills

  • Safe lifting procedures
  • Loading and unloading
  • Organization
  • Package handling
  • Hospitality and accommodation
  • Attention to detail

Certification

Ddot certificate card

Security guard card

Special police officer credentials

Timeline

Seasonal Driver Helper

UPS
11.2024 - 01.2025

Special Police Officer

PChange Protective Services
06.2021 - 12.2023

Security Officer

Allied Universal Security Services
01.2017 - 04.2022

Sales Associate

DTLR
09.2012 - 08.2017

Daycare Assistant

Bennett Babies Daycare
06.2010 - 09.2012

Diploma -

Dunbar High School
Amelia Talley