Amelia Thompson Herndon
Pearland
Summary
Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure.
Overview
10
10
years of professional experience
Work History
DISPATCHER/EFILER
ABC Legal
03.2023 - Current
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Directed dispatching, routing, and tracking of [Number] fleet vehicles.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Maintained updated and detailed records of calls in physical and electronic database.
- Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
- Trained and provided guidance to new team members to apply best practices and comply with protocols and regulations.
- Consistently met performance metrics for call handling, contributing to the overall success of the department.
- Planned, organized, and managed work of subordinate staff to accomplish consistent work within organizational standards.
- Streamlined the dispatch process by organizing resources and routes, optimizing response efforts.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
FREIGHT BROKER INSTRUCTOR
FREIGHT BROKER PLANET
12.2021 - Current
- Monitored market and negotiated rates based on trends.
- Developed strong relationships with carriers and shippers, fostering trust and loyalty.
- Contacted existing customers to update accounts and confirm deals.
- Negotiated competitive rates with carriers, resulting in cost savings for customers.
- Secured repeat business through consistently meeting or exceeding client expectations regarding both pricing and delivery times.
- Tracked shipments and trucks out on deliveries.
- Enhanced customer retention rates by providing exceptional service and addressing concerns proactively.
- Streamlined operations for improved delivery times through effective communication with carriers and clients.
- Maintained compliance with federal regulations by closely monitoring carrier performance and maintaining accurate documentation.
- Planned routes for various shipments according to special events, customer needs and weather.
- Optimized routing options, minimizing transit times and reducing costs for customers.
- Served as a liaison between clients, carriers, and internal departments to ensure clear communication throughout the entire shipment lifecycle.
- Provided ongoing training and support to team members, elevating the overall level of expertise within the organization.
- Implemented new software tools that streamlined workflow processes, leading to increased productivity among staff members.
- Reduced errors in shipping documentation by implementing a thorough review process before submission.
- Collaborated with team members to resolve challenges and improve productivity.
Senior Logistics Specialist
COSCO Shipping Lines
04.2014 - 12.2022
- Acted as liaison between internal stakeholders such as IT and finance departments along with external vendors in order to streamline communication channels.
- Developed comprehensive logistics policies and procedures for consistent execution across the organization.
- Conducted regular supplier evaluations to ensure quality standards were met while maintaining competitive pricing structures.
- Trained team members on industry best practices and software tools to increase overall efficiency within the department.
- Reduced operational costs through strategic sourcing, negotiation, and contracting with key suppliers.
- Increased on-time delivery performance with thorough route planning and carrier selection strategies.
- Championed the adoption of emerging technologies such as RFID tracking and IoT devices to enhance supply chain visibility and traceability.
- Supported business growth by scaling logistics operations in a timely manner, ensuring smooth integration with existing systems during mergers or acquisitions.
- Introduced advanced analytics into decision-making processes, leading to data-driven insights for strategic planning and resource allocation.
- Coordinated with international partners for seamless end-to-end global logistics solutions tailored to specific market conditions or client requirements.
- Enhanced supply chain efficiency by streamlining inventory management processes and implementing best practices.
- Evaluated potential risks in current logistics processes while proposing mitigation measures as a proactive approach towards risk management.
- Spearheaded cost-saving initiatives through process automation, waste reduction efforts, and continuous improvements in the supply chain network design.
- Maintained compliance with all relevant regulations including customs clearance procedures, export controls, hazardous materials handling, and environmental standards within the scope of daily operations activities.
- Collaborated with sales and customer service departments to address client inquiries, resolve issues, and maintain high levels of satisfaction.
- Implemented robust demand forecasting models to better anticipate future needs and minimize stockouts or overstock situations.
- Coordinated shipments and tracked progress to facilitate timely delivery.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints.
- Built and established relationships with staff and vendors.
- Updated and maintained databases to track shipments and inventory.
- Created reports to provide insights into logistics operations and performance.
- Developed and implemented strategies to reduce costs and improve quality of service.
- Monitored performance of logistics operations to identify areas for improvement.
- Devised routing plans and schedules to facilitate safe and timely delivery of goods.
- Analyzed customer requirements and provided customized logistics solutions.
- Prepared and presented reports to management on logistics performance.
- Implemented and developed supply chain strategies to optimize efficiency.
Education
Master of Science - Business Administration And Management
University of Phoenix
Houston, TX10.2013
Bachelor of Science - Business Management
University of Phoenix
Houston, TX10.2010
Skills
- Data Entry
- Dispatch software
- Stress Tolerance
- Dispatching procedures
- Customer Relations
- Dispatch Coordination
- Schedule Management
- Updating logs
- Route Planning
- Schedule Coordination
- Customer Relationship Management
- Route Navigation
- Routing orders
- Work Order Management
- Communication Equipment Operation
- Dispatching field personnel
- Database Maintenance
- Closing tickets
- Service planning
- Incident Reporting
- Database updates
- Database Management
- Verifying coverage
- Technical aptitude
- Customer Service
- Decision-Making
- Critical Thinking
- Effective Communications
- Microsoft Office
- Route Planning and Adjustment
- Dispatch Recordkeeping
- Paperwork Processing
- Creative Thinking
- Communication Management
- Mentoring and Coaching
- Workload Management
- Training and Development
- Call Center Software
Timeline
DISPATCHER/EFILER
ABC Legal
03.2023 - Current
FREIGHT BROKER INSTRUCTOR
FREIGHT BROKER PLANET
12.2021 - Current
Senior Logistics Specialist
COSCO Shipping Lines
04.2014 - 12.2022
Master of Science - Business Administration And Management
University of Phoenix
Bachelor of Science - Business Management
University of Phoenix