Amelia Vargas
Hazel Crest,IL
Summary
Dynamic leader with extensive experience in retail and educational settings, notably with Dollar Tree and Chicago Public Schools. Excelled in customer service, problem-solving, and team leadership, enhancing customer satisfaction and employee performance. Skilled in cash management and POS systems, adept at multitasking and fostering a productive work environment. Proven track record of improving operational efficiency and staff development.
Overview
17
17
years of professional experience
Work History
Store Manager
Dollar Tree
03.2019 - Current
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Approved regular payroll submissions for employees.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
Manager
Dottys Slots And Video Poker
04.2016 - 12.2018
- Managed 14 Dotty stores within the area.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Assisted with cash handling / safe keeping.
- weekly inventory on all stores.
Assistant Teacher
Chicago Public Schools CPS
05.2008 - 12.2011
- Supported student physical, mental, and social development using classroom games and activities.
- Supervised recess, lunch and daily student intake and dismissal.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Completed daily reports, meal count sheets, and attendance logs.
Education
Massage Therapy
Everest College
Skokie, IL06-2008
Skills
- Customer Service
- Problem-Solving
- Customer Relations
- Multitasking and Organization
- Team Leadership
- Cash Management
- POS Systems
- Staff Supervision
- Accurate Cash Handling
- Bank deposit procedures
Timeline
Store Manager
Dollar Tree
03.2019 - Current
Manager
Dottys Slots And Video Poker
04.2016 - 12.2018
Assistant Teacher
Chicago Public Schools CPS
05.2008 - 12.2011
Massage Therapy
Everest College