Amelia Velasquez

-Excellent telephone skills and proficiency with computers and job specific software including Microsoft Office, Electronic dental records, Dentrix and electronic medical records through ECW.

-Maintain efficiency and accuracy in a busy office setting while meeting time goals while getting all paperwork scanned and entered in a timely manner.

-Exceptional customer service skills, including the ability to interact well with all types of personalities.

-Excellent communication, organizational, and interpersonal skills.

-Ability to problem solve calmly and effectively, as well as being adaptable, flexible and must be able to work well on a team.

-Motivated to accept new job duties as assigned

-Greets patients, staff and visitors in a pleasant, professional manner.

-Demonstrating the ability to establish and maintain effective, productive relations with co-workers, supervisors, patients and the public.

-Daily appointment scheduling, answering incoming calls, making patient appointment reminder calls, retrieval of medical records.

-Maintain a neat/well organized work area. -Responsible for maintaining an adequate amount of supplies.

-Registers and/or updates patient demographic information into the patients accounting system on a daily basis.

-Enters patient encounter data and charges into the patient accounting system at the end of the patient visit on a daily basis.

-Collecting and entering patient payments into the patient accounting system on a daily basis.

-Maintaining an accurate daily patient activity roster which includes a record of scheduled, no-show, re-scheduled and canceled patient appointments and provides a monthly activity report to the supervisor.

-Consistently keeping the schedule filled, finding patients who can fill empty slots and slots where patients rescheduled.

-Reconciles, on a daily basis, total charges and total collections entered to the patient accounting system to actual cash collection and patient encounter forms, prepares daily basis.

-Responsible for insurance billing for dentist and hygienist. Responsible for verifying insurance for patients prior to appointments, as well as calculating copays.

-Pre-certification/authorization - ensure that these are obtained and faxed/mailed to carrier as required.

-Maintained fair schedules for my team members according to each person’s work availability.

-Ensured that all team members had the tools needed for each day.

-Ensured that all team members were properly trained in quality control and product locating.

-Continued to provide the customers with quality service as I did in my shopping role.

-Assisted customers with their online grocery orders by accurately locating products in a timely manner.

-Maintained a well-organized workspace to ensure customer safety.

-Ensured that the proper customer labels were placed on each order.

-Ensured that each customer got their correct orders in a timely manner.

-Managed financial transactions consistently using point-of-sale systems.

-Efficiently assisted customers with their orders

-Assisted customers with inquiries and product selection, enhancing service experience.

-Maintained clean and organized checkout area to ensure safety and efficiency.

-Managed financial transactions consistently using point-of-sale systems.

-Efficiently assisted customers with their orders

-Assisted customers with inquiries and product selection, enhancing service experience.

-Maintained clean and organized checkout area to ensure safety and efficiency.