Amelia Velez
Summary
Highly accomplished Assistant Store Manager with a strong motivation to expand my skill set in customer service. Possess extensive experience in sales, cultivating customer relationships, and fostering a positive team dynamic for a harmonious work environment. Currently pursuing a degree in finance, seeking an opportunity to further enhance my skills and knowledge in this field.
Overview
3
3
years of professional experience
Work History
Assistant Store Manager
Tillys
12.2022 - Current
- Provide extraordinary customer care for every person that walks through the door
- Rotate merchandise and displays to feature new products and promotions.
- Walk through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintain positive customer relationships by getting to know them on a personal level
Lead Sales
Tillys
08.2022 - 12.2022
- Trained, coached, and mentored new sales associates for maximum performance.
- Observed sales associates and identified areas of needed improvement
- Established an inviting workspace to ensure sales associates felt at ease and comfortable.
- Increased sales and customer satisfaction through personalized servicing.
Sales Associate
Tillys
11.2020 - 08.2022
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Education
Bachelor of Science - Finance
Kean University
Union, NJ05.2025
Skills
- Effective Communication
- Problem-Solving and Excellent Customer Service
- Proven Leadership
- Maintain an Exceptional Customer Experience
- Organization and Time Management
Timeline
Assistant Store Manager
Tillys
12.2022 - Current
Lead Sales
Tillys
08.2022 - 12.2022
Sales Associate
Tillys
11.2020 - 08.2022
Bachelor of Science - Finance
Kean University
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