Amelia Welsh
Eugene
Summary
Experienced customer care professional with a track record of improving customer satisfaction and addressing inquiries efficiently. Emphasizes collaboration and achieving positive outcomes to adapt to changing needs. Proficient in communication and conflict resolution, effectively navigating challenging situations. Highly organized and dependable, successfully managing multiple priorities with a positive attitude. Eager to take on additional responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Notary Signing Agent
Emerald Valley Notary
12.2021 - Current
- Checked documents and identifying credentials for all parties.
- Administered oaths or affirmations to maintain integrity of signers.
- Reduced errors in document processing by meticulously reviewing each document prior to obtaining signatures from parties involved.
- Demonstrated commitment to ethical practices by adhering to the National Notary Association Code of Professional Responsibility at all times.
- Met with clients in varying environments to witness signings.
- Set up and managed appointments for client notary services.
- Supported timely and accurate administrative task completion.
- Performed wide-ranging administrative, financial and service-related functions.
Activity Leader
Willamalane Park And Recreation District
10.2023 - 06.2024
- Contributed to a positive school climate by consistently demonstrating professionalism and enthusiasm in all aspects of the Activity Leader role.
- Fostered a culture of teamwork among students by organizing group projects that promoted collaboration skills development.
- Enhanced student participation by incorporating extracurricular activities and team-building exercises.
- Maintained accurate records of student participation in activities, tracking progress towards personal goals or program requirements.
- Trained new Activity Leaders in school policies and best practices, contributing to a cohesive and well-prepared team.
- Implemented creative approaches to problem-solving, resolving conflicts among students during activities effectively.
- Monitored indoor and outdoors activities to promote student safety.
Casino Manager
Kalispell Lounge Corp.
04.2005 - 10.2014
- Checked on staff regularly and adjusted workflows, assignments and schedules to stay ahead of expected demand.
- Addressed customer behavior or complaints head-on to maintain smooth and professional operations.
- Maintained customer loyalty to casino with expert and immediate handling of complaints.
- Interviewed, hired and trained new gambling floor workers.
- Monitored expenses, budgets and accounts to identify discrepancies.
- Interpreted and enforced rules for gameplay and betting limits.
- Satisfied VIP clients with complimentary benefits to encourage continued gameplay.
- Oversaw expenses, budget estimates and accounts for multi-million dollar per year operation.
- Handled day-to-day accounting processes to drive financial accuracy.
- Entered figures using 10-key calculator to compute data quickly.
Education
Certificate - Real Estate Closings
Loan Signing System
01-2022
High School Diploma -
Woodrow Wilson High School
06.2000
Skills
- Data Analysis
- Business Correspondence
- Company Standards
- Customer Relationships
- Industry Best Practices
- Patience and empathy
- CPR training
- Positive reinforcement
- Activity planning
- Group leadership
- Safety awareness
- Behavior management techniques
- Creative lesson planning
- Rapid 10-key data entry
Websites
Accomplishments
Adult and Pediatric First Aid/CPR/AED certified
(December 2023)
Foundations for Learning (FFL)
Introduction to Childcare Health and Safety (ICCHS)
Recognizing and Reporting Child Abuse and Neglect (RRCAN)
Certified Notary Signing Agent by the National Notary Association of America
Current Notary Commission from the State of Oregon
Timeline
Activity Leader
Willamalane Park And Recreation District
10.2023 - 06.2024
Notary Signing Agent
Emerald Valley Notary
12.2021 - Current
Casino Manager
Kalispell Lounge Corp.
04.2005 - 10.2014
High School Diploma -
Woodrow Wilson High School
Certificate - Real Estate Closings
Loan Signing System
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