Amelia Wenz
West Haven,CT
Summary
Detail-oriented Certified Nursing Assistant with successful geriatric healthcare experience. Personable and compassionate with superior communication and rapport-building skills. Strong commitment to comprehensive and individualized patient care and education. Liaises with medical professionals, patients and family to provide continuous top-quality care and education.
Overview
7
7
years of professional experience
Work History
Reservation Agent
European Wax Center
Milford, CT
2020.06 - Current
- Answered incoming phone calls for over 32 centers throughout the East coast and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
Home Health Aide
BrightStar Care
Southbury, CT
2019.08 - 2021.10
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Provided transportation and appointments management.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Home Health Aide
Home Care Plus
Milford, CT
2016.10 - 2019.08
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
- Documented vital statistics and coordinated with health care providers.
Education
No Degree - CNA, Phlebotomy
Harborview School
West Haven, CT04.2022
High School Diploma -
Jonathan Law High School
Milford, CT06.2016
Skills
- Dependable and Responsible
- Client Relationship and Rapport
- Verbal and Written Communication
- Vital Signs Collection
- Activities of Daily Living ADL Support
- First Aid Certification
- Phlebotomy Training
Timeline
Reservation Agent
European Wax Center
2020.06 - Current
Home Health Aide
BrightStar Care
2019.08 - 2021.10
Home Health Aide
Home Care Plus
2016.10 - 2019.08
No Degree - CNA, Phlebotomy
Harborview School
High School Diploma -
Jonathan Law High School