Antoinette Davenport
Virginia Beach,VA
Summary
Skilled Staffing Specialist offering more than 2 years of experience in talent acquisition and retention strategies for healthcare clients. Talented at assessing, defining and aligning client needs and developing effective recruiting programs. Strong communicator and liaison between clients, candidates and management teams.
Overview
10
10
years of professional experience
Work History
Reservation Agent
American Airlines
Norfolk, VA
01.2021 - Current
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided customers with information about availability and pricing.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Resolved various issues and discrepancies for customers.
- Prepared customer invoices, accepted payments and processed refund and cancellation requests.
- Managed over 50 customer calls per day.
Staffing Coordinator
Griswold Home Health Care
Fort Lauderdale, FL
11.2018 - 12.2020
- Interviewed, hired and mentored over 30 new personnel and oversaw all staffing operations.
- Developed and facilitated new-hire orientations.
- Developed guidelines, questionnaires and processes for assessing, interviewing and onboarding phases.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Educated management on successful policy implementation and enforcement actions to prevent employee legal entanglements.
- Created qualification guidelines and requirements for individual positions to identify and measure appropriate candidates against established criteria.
Provider Relations Representative
Centene
Sunrise, FL
01.2014 - 07.2019
- Fostered strong, positive relationships with key providers by coordinating, facilitating and leading partnership meetings and identifying on-site enrollment opportunities.
- Managed provider relations mailbox by triaging inquiries, facilitating resolution of incoming requests and forwarding requests to appropriate parties.
- Initiated physician and hospital orientations to support ongoing education of health care provider community.
- Assisted with physician recruitment by identifying specific providers within designated territories, negotiating rates for new physicians and distributing provider agreements, successfully recruiting over 100 new physicians in 5years.
- Monitored incoming contracts and service agreements for correct pricing and information.
- Coordinated and attended meetings as company's main contact to review contractual obligations.
- Processed and recorded new policies and claims.
- Collaborated with claims department and industry anti-fraud organizations to resolve claims.
Education
Associate of Arts - Criminal Justice
Broward College
Fort Lauderdale, FL06.2014
Skills
- Schedule Coordination
- Telephone reservations
- Critical Thinking
- Dependable and Responsible
- Microsoft Office
- Data Entry
- Customer Relations
- Verbal and Written Communication
- Organized and Efficient
- Clerical and Filing Support
- Bilingual Creole and English
- Employee Timesheet Processing
- In-Person and Telephone Interviewing
- Employee Orientation
- Procedures Compliance
- Work Complaint Handling
Timeline
Reservation Agent
American Airlines
01.2021 - Current
Staffing Coordinator
Griswold Home Health Care
11.2018 - 12.2020
Provider Relations Representative
Centene
01.2014 - 07.2019
Associate of Arts - Criminal Justice
Broward College