Amelia Williams
Edgewater,MD
Overview
21
21
years of professional experience
Work History
Call Center / Appointment Coordinator
ROI Construction
01.2024 - 01.2025
- Served as brand ambassador and first point of contact for customers.
- Qualified leads, scheduled appointments, and supported marketing initiatives.
- Maintained CRM records and conducted market research.
- Provided customer service throughout the project lifecycle.
Office Support Assistant II
Anne Arundel County Police Dept.
01.2023 - 01.2024
- Processed criminal background checks for law enforcement and federal agencies.
- Assisted with case management, CJIS reports, and expungement preparation.
Operations Manager
Ryder System
01.2019 - 01.2023
- Managed shop operations, scheduling, technician assignments, and productivity.
- Oversaw safety, EPA compliance, financial performance, and inventory.
- Handled customer communication, payroll, POs, and maintenance initiatives.
CSC Shop Supervisor
Ryder Systems
01.2017 - 01.2019
- Supervised shop floor operations and technician tasks.
- Managed payroll, customer updates, PM scheduling, and parts ordering.
Alarm Monitor / Dispatcher
G4S Government Solutions
01.2014 - 01.2017
- Monitored alarms, CCTV, and radio communications.
- Documented incidents, conducted radio checks, and handled emergency calls.
Dispatcher / Communications Supervisor
DHS/FPS Police
01.2004 - 01.2014
- Dispatched officers for routine and emergency calls.
- Monitored fire/burglar alarms and coordinated responses.
- Trained new employees, managed schedules, and ensured compliance with radio operations.
- Conducted evaluations and maintained communication center performance.
Timeline
Call Center / Appointment Coordinator
ROI Construction
01.2024 - 01.2025
Office Support Assistant II
Anne Arundel County Police Dept.
01.2023 - 01.2024
Operations Manager
Ryder System
01.2019 - 01.2023
CSC Shop Supervisor
Ryder Systems
01.2017 - 01.2019
Alarm Monitor / Dispatcher
G4S Government Solutions
01.2014 - 01.2017
Dispatcher / Communications Supervisor
DHS/FPS Police
01.2004 - 01.2014
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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