India Thomas
Clarksville,TN
Summary
Client Relations Specialist with over 8 years of experience, proficient in Systems Analytics System, Microsoft Office Suite, and excels in enhancing operational efficiency and client satisfaction. Successfully managed high call volumes, averaging 250 calls daily, and exceeded performance targets by 15% within two months. Excellent typing skills with a speed of 30-50 words per minute. Demonstrates strong problem-solving abilities and a detail-oriented approach, aiming to further improve service quality in future client relations roles.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Appointment Clerk Call Center
Integrated Management Strategy contractor
Fort Campbell North, KY
02.2024 - 05.2024
- Skillfully handled the coordination of patient appointments, including cancellations and rescheduling, at a top-tier hospital.
- Ensured HIPAA compliance by keeping all patient information confidential.
- Achieved a reduction in no-show rates through the application of efficient management techniques.
- Applied problem-solving skills to manage scheduling conflicts.
- Entered patient data into the electronic health record system accurately and timely.
Office Associate/Bank Customer Service Specialist
Advanced Call Center Technologies LLC/ Bank of America
Manhattan, KS
08.2020 - 08.2023
- Effectively communicated product details, offered services, and facilitated the order placement process for customers. Managed customer feedback by attentively addressing compliments and complaints. Handled multiple responsibilities like processing debit card transactions.
- Inputted data into computer systems in an accurate and timely manner.
- Prepared correspondence using Microsoft Word and Outlook.
- Assisted with the preparation of presentations for meetings and conferences.
- Resolved customer complaints via phone or email in a professional manner.
Client Service Representative
Michael Kors
Waipahu, HI
03.2017 - 07.2020
- Responsible for sales activities, including customer greeting and providing product information.
- Assisted customers with inquiries regarding products and services through phone, email, and chat.
- Resolved customer complaints quickly and efficiently.
- Maintained a high level of customer satisfaction by providing accurate and helpful responses.
- Processed refunds, returns, exchanges, and order cancellations according to policy.
Education
Associate in Science -
Georgia Southern University
05.2016
Skills
Customer Service
- Skilled in optimizing workflow efficiency, prioritizing tasks, and meeting deadlines without compromising quality
- Demonstrating ability to work effectively between teams and maintaining positive dynamics
- Excelled in a fast-paced customer service environment by effectively managing high call volumes, remaining calm under pressure and adapting to shifting priorities resulting in consistent meeting or exceeding performance targets
Technical
- Software Expertise- Microsoft Office Suite
- Operating System- MacOS, Windows
Volunteer Experience
Crossing Guard Hinesville Police Department, 123 E M L King Jr Dr, Hinesville, GA, 31313, 10/01/16, 03/01/17, Providing traffic guide and/or controlling vehicles or pedestrians streets such as street and railroad crossings.
Affiliations
- Parent of two kids.
- Active duty military spouse.
- Cook during spare time.
Certification
- CPR Certification
- HIPPA Certification
- Military Security Clearance
Languages
English
Native/ Bilingual
Spanish
Limited
Websites
References
References available upon request.
Timeline
Appointment Clerk Call Center
Integrated Management Strategy contractor
02.2024 - 05.2024
Office Associate/Bank Customer Service Specialist
Advanced Call Center Technologies LLC/ Bank of America
08.2020 - 08.2023
Client Service Representative
Michael Kors
03.2017 - 07.2020
Associate in Science -
Georgia Southern University
- CPR Certification
- HIPPA Certification
- Military Security Clearance
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