Amelia Wiltshire
Athens,GA
Summary
Versatile professional effective at being flexible and accommodating to each building's unique needs. Committed to providing quality service in all facets of property management. Trustworthy in executing prescribed business and residential goals.
Overview
2
2
years of professional experience
Work History
Community Manager
Landmark Properties Inc.
Athens, GA
08.2025 - Current
- Oversee all daily operations of a cottage-style student housing community, leading on-site management and maintenance teams to achieve occupancy, revenue, and operational goals.
- Drive leasing strategy in partnership with Leasing & Marketing Manager; develop targeted marketing plans, pricing recommendations, and promotional strategies to meet and exceed occupancy benchmarks.
- Achieved 100% prelease, earning recognition as a Landmark Legends 2025 property.
- Designed and executed a strategic Refer-a-Friend resident referral campaign, generating 25% of total prelease through resident-driven referrals and reducing reliance on paid marketing channels.
- Prepare weekly leasing and performance reports with data-driven recommendations for pricing adjustments and concession strategy.
- Lead development of annual operating budget and business plan; monitor performance through monthly variance reporting and quarterly income and expense projections.
- Oversee accounts receivable and delinquency management, proactively intervening to minimize financial exposure and protect NOI.
- Manage accounts payable process, approve expenditures, and maintain disciplined expense control to align with financial targets.
- Coordinate and plan capital improvement (CapEx) projects to enhance asset value and operational efficiency, including access control upgrades, development of additional facilities structures to increase operational capacity, and landscaping/erosion remediation initiatives to protect property infrastructure.
- Collaborate with vendors and corporate leadership to scope projects, evaluate bids, and execute improvements aligned with long-term asset strategy.
- Hire, train, mentor, and evaluate on-site team members; conduct performance reviews and oversee payroll and timesheet reporting.
- Maintain proactive communication with residents, parents, vendors, and university partners; distribute monthly newsletters and community updates.
- Develop and execute resident retention initiatives and engagement programming to strengthen renewal rates and community culture.
- Mediate resident conflicts in alignment with Fair Housing compliance while maintaining professionalism and resident trust.
- Lead property walks, quarterly inspections, and maintenance oversight to ensure timely service request completion and asset preservation.
- Implement and execute a comprehensive annual turn plan to ensure high-quality, on-time move-in readiness.
- Identify and mitigate operational, safety, and compliance risks; prepare incident reports and coordinate emergency response with corporate leadership.
Associate Community Manager
Landmark Properties
Athens, US
09.2024 - 08.2025
- Assisted in developing strategies for improving customer retention rates.
- Trained team members on best practices for engaging customers effectively.
- Collaborated with marketing teams on promotional campaigns targeting specific audiences.
- Analyzed user data to measure the success of campaigns and develop insights into consumer behavior.
- Created content calendars for various social media accounts to ensure timely posts and updates.
- Responded promptly to customer questions or complaints via email or phone calls.
- Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
- Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
- Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
- Recommended property improvements based on detailed evaluations of current property conditions.
- Compiled monthly reports on vacancy rates, leasing activity, rent collection.
- Maintained accurate records of all leasing activities including marketing efforts, applications received, units leased.
- Placed all occupants in assigned units based on availability and application preferences. Sent out communication regarding housing placement for the year to all residents.
Leasing and Marketing Assistant
Landmark Properties
Athens, US
04.2024 - 09.2024
Education
High School Diploma -
Grayson High School
Grayson, GASkills
- Sales Marketing
- Customer Service
- Social Media
- Microsoft Office
- Entrata Core
- Leadership
- Conflict Resolution
- Financial Management
- Document Management
- Fair Housing Compliance
Accomplishments
- Awards & Recognition
- Platinum Service Operational Award (Under 500 Beds), 2025
Recognized as best property in customer service excellence, resident feedback (You Speak We Listen Survey), and reputation. - Landmark Legends, 2025
Achieved 100% prelease. - Landmark Properties Property of the Year – Runner-Up, 2025
Recognized for excellence in NOI performance, resident retention, reputation, customer service, and facilities operations
Timeline
Community Manager
Landmark Properties Inc.
08.2025 - Current
Associate Community Manager
Landmark Properties
09.2024 - 08.2025
Leasing and Marketing Assistant
Landmark Properties
04.2024 - 09.2024
High School Diploma -
Grayson High School