Amelia Zamora-Whitlow
ISS Customer Service Application Support Analysis / SharePoint Specialist /
Pearland,TX
Summary
Strong, dedicated professional who enjoys challenges especially in areas that promote growth and experience. Able to adapt in any business environment as well as be an effective team member who works well with cross-functional teams. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
ISS Customer Service Application Support Analyst
ARES Corporation, Space Station
Houston, TX
02.2014 - Current
- MAPI
- International Space Station/ MAPI
- Process requests from Customers regarding access, account management, site maintenance, outages, etc
- Manage the resolution of problems, issues, and complaints
- Interface with developers to resolve existing issues, diagnose and to prevent potential infrastructure issues
- Assess and process/system performance and develop recommendations for improvement
- Lead or participate in process/system improvement
- Monthly Metrics for ISS Department
- Manage and Support Applications used by the International Space Station and supporting teams
- Create Change Request Approvals
- Fix Issues with Applications and software
- SharePoint 2003, 2007, 2010,2013, 2016 - Site Collections Admin
- Trained New and existing users
- Manage Site Permissions, Libraries, Sites, and Content and Customization of Sites
- SharePoint Microsoft 365 - Cloud based Services - Manage Site Permissions, Libraries, Sites, and Content and Customization of Sites
- Sharegate - Migrating and Running Reports
ISS / MAPI SharePoint Specialist
Barrios Technology
Houston, TX
09.2013 - 02.2014
- International Space Station/ MAPI Web Team
- Process requests: for new users or sites, in supported processes and systems
- Gathers data for using SharePoint and Microsoft Programs
- Manages the resolution of problems, issues, and complaints
- Interfaces with developers to resolve existing issues, diagnose and to prevent potential infrastructure issues
- Train and assist new users with SharePoint
- Assess process/system performance and develop recommendations for improvement
- Lead or participate in process/system improvement
- Audits ISS sites for interface and contact uniformity
- Research and development ways that NASA can utilize SharePoint.
Executive Accounts - SharePoint Support Coordinator
NALCO Champion
Houston, TX
03.2012 - 09.2013
- Process user requests: e.g
- For new users or sites, in supported processes and systems
- Gathers data for metrics and delivers reports, using SharePoint and Microsoft Programs
- Manages the resolution of problems, issues, and complaints
- Interfaces with IT to resolve existing issues, diagnose and to prevent potential infrastructure issues
- Train and assist new users with SharePoint
- Assess process/system performance and develop recommendations for improvement
- Lead or participate in process/system improvement
- Develop Manage and Customize Strategic Accounts 10 major Accounts, and Asset Sites for each of their Intranet & Extranet Sites
- Audits sites for interface and contact uniformity
- Gather’s “Scorecards for Utilization” of accounts.
Quality Control/Quality Assurance Administrator
Champion Technologies
Pearland, TX
03.2012 - 01.2012
- Works Directly with Director, Manager and Supervisors of Quality Assurance/Quality Control, also assisting the Chemist and Lab Technicians in Testing and other tasks
- Generate Certificate of Analysis/Certificate of Conformance and Statement of Suitability’s, for Department Director and Manager
- Closing of Inspection Lots in SAP
- SAP- Uses it daily for several departments in logging in data and investigating data within the company
- Quality Control Inventory; maintain current inventory for QC supplies, receiving of supplies and distributing
- Stewardship of Incoming “Special Samples” to QC
- Maintain QC Training Manuals
- Administrative Responsibilities; faxing, copying, scanning, maintaining files, logbooks, mail pick-up
- Coordinate and Organize the QC Lab, meetings, training, events etc…
- Maintain Monthly Metrics and Budgeting for Management using Microsoft Excel, for several locations within the company
- New Hire Orientation and Documentation; Uniforms, Security, Site Orientation and Safety, Office Supplies
- Creates, and manages forms: Organizational Chart, Emergency Contact Forms, Employee contact information and details
- Maintain and develop Quality Control Safety Structure Program in SharePoint for all Odessa and Fresno Location
- Uniform Coordinator for department: Tracking, updating, ordering for new employees
- Manages SharePoint site as Developer, and Administrator for Champion Technologies, Fresno, Odessa, Aberdeen, Corsicana, Calgary, etc
- Designed and Administered QHSSE’s Site, for their department while maintaining my current position duties
- As well as assist in the development for other department sites
- Assist QHHSE Department with any Audits, SharePoint needs or policies and procedures
- Maintained the position Document Control Coordinator for the Fresno Plant.
Project Coordinator
Chevron, Teksystems
Houston, TX
02.2005 - 03.2006
- Contributed to the testing of the applications for current projects with Chevron
- Acted as the liaison between the customers and the developers on testing applications from Thailand, Asia, Indonesia, etc…
- Managed support issues and identified trends in common events
- Assist Packagers, and Upper-Level Management
- Set-up testing for employees/contractors to test application remotely and/or in office
- GILTOOLS Department
- Contributed to the assisting, and Customer Service of the 9 Chevron Life Cycle Management Tools; e-GADS, GILADMIN, GIL REPORTS, CRITTER, WAM, GIL SPACE, GIL LICENSE SYSTEM, GILSERV, GIL OPTION PANEL
- Managed support issues and identified trends in common events
- Created help documents for end-users
- Assist Business Analyst as well as developers in documenting
- General Office duties
Clerical Filer/ Receptionist
City of Pearland
Pearland, TX
08.2002 - 02.2003
- Employee and Medical
- Files for the City of Pearland
- Screening all Incoming calls for the city
- Assisting Benefit Specialist in creating Benefit Packets, New Hire Packets (Orientation)
- Maintain office supplies
- Create Documents, spreadsheets
- Faxing, Copying, General Office duties
- Answer Multi Line Phone on switchboard, with over 50 Extensions
- Prepare and edit Documents for the Human Resources Director as well as the secretaries
- Assist in “Meet the City” as well as extra-curricular events with the city
- Used People Soft Program for HR related tasks.
Education
Associates - Software Development
ITT Technical Institute
Webster, Texas 01.2015 - 12.2016
No Degree - Music / Business Administration
San Jacinto College-South Alvin Community College
Houston, Texas 05.2001 -
High School Diploma -
Alvin High School
Alvin Texas 08.1997 - 05.2000
Skills
undefined
Timeline
Associates - Software Development
ITT Technical Institute
01.2015 - 12.2016
ISS Customer Service Application Support Analyst
ARES Corporation, Space Station
02.2014 - Current
ISS / MAPI SharePoint Specialist
Barrios Technology
09.2013 - 02.2014
Executive Accounts - SharePoint Support Coordinator
NALCO Champion
03.2012 - 09.2013
Quality Control/Quality Assurance Administrator
Champion Technologies
03.2012 - 01.2012
Project Coordinator
Chevron, Teksystems
02.2005 - 03.2006
Clerical Filer/ Receptionist
City of Pearland
08.2002 - 02.2003
No Degree - Music / Business Administration
San Jacinto College-South Alvin Community College
05.2001 -
High School Diploma -
Alvin High School
08.1997 - 05.2000
Similar Profiles
Jose Otavio BaldracoJose Otavio Baldraco
Desktop Deployment Technician / PC Technician at GTI Federal / Insight Global / Ares CorporationDesktop Deployment Technician / PC Technician at GTI Federal / Insight Global / Ares Corporation
MARTIN KADLETZMARTIN KADLETZ
Engineering Division Manager at ARES CorporationEngineering Division Manager at ARES Corporation
Morgan SimmonsMorgan Simmons
Receptionist & Administrative Assistant at Ares Management CorporationReceptionist & Administrative Assistant at Ares Management Corporation