CASSANDRA TANO
Solon,Ohio
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
27
27
years of professional experience
1
1
Certification
Work History
EMR Consultant, Clinical Application Analyst-Trainer
Leidos Health AKA Ettain Group AKA Experis Manpower Group
08.2012 - Current
- Coached physicians and staff on workflow, trained 10 or more staff on various software applications, provided implementation support, and performed testing and system maintenance.
- Coached staff on Epic software functionality, trained staff on various modules, and provided support and issue resolution.
- Worked on various healthcare IT projects at multiple sites.
- Guided healthcare staff on clinical workflow, trained staff on software applications, maintained and updated databases, and performed chart abstraction.
EMR Consultant
Preferred Solutions, Inc.
04.2015
- Directed 10 or more staff on clinical workflow, logged incident tickets, and educated and coached physicians and staff on software applications.
- Directed staff in scanning and uploading physician orders, patient photo IDs, and insurance cards in the electronic medical records system.
- Trained staff on clinical workflow.
- Forwarded software issues to the Analyst Team.
- Educated and coached physicians and staff on Allscripts TouchWorks 11.4.1 applications.
Senior System Analyst
Main Sail LLC
06.2019 - 06.2020
- Researched codes and corrected errors in Soarian, attended meetings, reviewed and communicated policy updates, and coordinated system implementation and training.
- I attended weekly meetings with the Billing Team several times a week.
- I continually reviewed and communicated Governmental Policy, Payer/Vendor Updates, Newsletters, and Internal Management Initiatives to ensure patient hospital services are captured and billed in compliance with government regulations, contractual obligations, internal policy/standards, or business objectives
- Coordinate, document, implement, train, and monitor systems and end-users to ensure the effective operation of hospital Revenue integrity programs and business enterprise.
- Acted as a resource for appropriate charges and codes including but not limited to charge tickets and procedures.
- Validate local Medical Review Policy claim denials.
- Perform billing audits.
- Monitor, update, and maintain system master files/tables in Charge Master Data.
- Work with Managed Care/Contracting for end-of-year updates including pricing changes for the Service Catalog (CDM).
- Maintain Soarian Map Sets and Associated Map Sets.
- Assist with Revenue Cycle System builds and software updates to ensure smooth operations.
Switchboard Operator
Area Temps
04.2018 - 06.2019
- Answered incoming calls, transferred calls, and provided information to callers.
- Called Medical Codes via protocol, namely Code Red, Code Blue, and so forth for South Pointe Hospital
- Transferred calls.
- Offered information per call requests for events, department and physician office hours, and location.
- Monitored multiple telephone lines to ensure all calls were received in a timely manner.
- Supported other community hospital lines as needed.
- Trained new operators on switchboard protocol.
EMR Consultant
Alego Health
01.2012 - 01.2017
- Provided guidance on clinical workflow, trained staff on various EMR applications, acted as a float physician support lead, and supported implementation and training.
- Trained physicians and staff on Cerner and MediTech applications.
- Acted as Float Physician Support Lead.
- Escalated system issues with appropriate internal resources.
- Trained health care staff on EpicCare Inpatient (ClinDoc) and Ambulatory applications.
- Educated and coached staff on Allscripts Sunrise Clinical Manager applications.
EMR Consultant
The HCI Group
03.2014 - 05.2014
- Trained 15 or more staff on clinical workflow, escalated software issues, and educated and coached physicians and staff on software applications.
- Escalated software issues to appropriate internal resources.
- Educated and coached physicians and staff on Allscripts TouchWorks 11.4.1 and 15.1 applications.
- Educated staff on Allscripts Sunrise Clinical Manager 15.1 applications.
- Trained staff on Allscripts Computerized Physician Order Entry.
- Generate reports to perform analysis on data within the Revenue Cycle.
- Use independent judgment to write queries extracting the necessary Revenue Cycle software data.
- Review reports to ensure the integrity of shared computerized billing/reporting systems and make recommendations for improvement.
- Analyze reports to determine processing issues/aged accounts and implement procedures for resolution.
- Assist Revenue Cycle Departments with Special Projects and various duties as assigned.
Lead Medical Transcriptionist
University Hospitals of Cleveland
01.1997 - 01.2011
- Supervised five medical transcriptionists, transcribed various medical reports, and trained staff on transcription workflow.
- Trained Staff and Providers on Dictation Equipment.
- Trained Staff on Transcription Workflow.
- Interviewed/Hired New Applicants.
- Transcribed all Report Types in Health Care Facilities including Discharge Summaries, History and Physicals, Pathology Reports, Consults, Operative Reports, and Specialty Reports.
- Specialties to Include but are not limited to Orthopedics, Primary Care, OB/GYN, Ophthalmology, Cardiology, Emergency Medicine, Pediatrics, andPhysical, Occupational, and Speech Therapy.
- Provided Weekly and Monthly Productivity Reports.
- Trained Staff on Cassettes/Digital Transcription Equipment.
- Performed Employee Assessments.
- Conflict Resolution for Staff/Providers.
- Attended Monthly Department Meetings.
Education
Certificate - Information Technology
Cuyahoga Community College
Cleveland10.2012
M.B.A. - Health Care Administration
The University of Phoenix
Beachwood, OH06.2010
Diploma - Medical Billing-Coding and Transcription
Technology Education Center
Columbus, OH06.1987
Skills
- Electronic Medical Record (EMR) Consultant
- Healthcare Information Management
- Staff Training and Development
- Health Information Technology
- Team Building
- Excellent Written and Verbal Communication
- Customer Service Relationships
- Microsoft Office Applications
- Web Research
- Software Implementation & Support
- Hospital Outpatient and Physician Revenue Capture
- Detail-oriented and Organized with Good Analytical and Problem-Solving Ability
- ICD Diagnosis, ICD Procedure Codes and CPT Codes
- Apply Knowledge Rapidly
- Allscripts Software Applications
- Cerner Millennium OneChart
- Epic Inpatient and Ambulatory (Cadence, OpTime/Anesthesia, Stork, ClinDoc and ASAP)
- MediTech
- Nuance Dragon Medical
- PACs
- CoPath
- Data Entry
- Claims Submission, UB92s, HCFA and Receivables Management
- Function Independently in Fast-Paced Environment
- Multi-Task and Easily Adapt to Change
- Comprehensive Professional Medical Coding Knowledge
Certification
Notary Public, Ohio, 2027
Additional Training
- PowerUp SoftSkills Online via Connecteam, Experis Manpower Group
- Keeping Your Skill Set Current In The Digital Economy – Certificate (2/7/2023)
- Anticipating And Solving Problems As A Project Champion – (2/8/2023)
- Beaker Clinical Pathology, Beaker AP, Bones, Optime Anesthesia, Beacon, Radiant, Prelude and Cupid Upskilling Courses – (9/2023)
- Cadence and Epic Ambulatory Upskilling Courses – (10/2023)
Timeline
Senior System Analyst
Main Sail LLC
06.2019 - 06.2020
Switchboard Operator
Area Temps
04.2018 - 06.2019
EMR Consultant
Preferred Solutions, Inc.
04.2015
EMR Consultant
The HCI Group
03.2014 - 05.2014
EMR Consultant, Clinical Application Analyst-Trainer
Leidos Health AKA Ettain Group AKA Experis Manpower Group
08.2012 - Current
EMR Consultant
Alego Health
01.2012 - 01.2017
Lead Medical Transcriptionist
University Hospitals of Cleveland
01.1997 - 01.2011
Certificate - Information Technology
Cuyahoga Community College
M.B.A. - Health Care Administration
The University of Phoenix
Diploma - Medical Billing-Coding and Transcription
Technology Education Center
Notary Public, Ohio, 2027
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