Amelia June Guzman
Apache Junction,AZ
Summary
Diligent Customer Service Representative with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Phlebotomy Tech
Actalent/Sonora Quest
04.2023 - Current
- Phlebotomy Tech, blood collection in doctor's office, Medical Data and billing entry, Patient Care.
Phlebotomy Tech
Actalent/Sun Life Health Center
02.2022 - 01.2023
- Phlebotomy Tech, Lab Blood Collection, Venipuncture all ages, Medical Data Entry, Medical Billing, Patient Care, Lab Inventory and ordering supplies, Packing of Blood Centrifuge and other Lab machines.
Postmates Delivery
06.2019 - 02.2022
- Contract employment, Pickup and Delivery Food, Customer Service, Bookkeeping.
Home Care Provided
08.2015 - 08.2019
- Cared for and Elderly Blind Man in his Private Home, Assisted with Bathing, Feeding, Bathroom, transfers to and from bed, chair, help with Grooming, recorded vital signs and charting.
Fraud Analyst
Macy’s Credit Center
11.2015 - 07.2017
- Strong analytical research skills, High levels of accountability secure investigative duties per fraud procedures, monitors accounts for suspicious activity trends, provides Macy’s and Bloomingdales account holders with accurate information regarding consumer protection and prevention per policy updates, Inbound/Outbound Call Center.
Lead Infant Teacher
Kids Inc.
11.2010 - 01.2012
- Care for Infants from six weeks old to one year old, Feeding, Caring, Sharing Love and Attention, Nurturing, work with developing their motor skills.
Phlebotomy Tech II
American Red Cross
11.2008 - 07.2010
- Mobile Blood Drives all over the Gulf Coast Region, Over Night Travel, Mobile Fixed Sites, Setup and Breakdown Sites, E-phlebotomy, Paper work, Patient Identification and Screening, and Other Task.
Donor Care Specialist
United Blood Services
08.2007 - 07.2008
- Phlebotomy Tech, Donor Care, Customer Service, Health Screening, Mobile and Fixed Sites, Venipuncture Blood Draws.
Phlebotomy Tech II
American Red Cross
11.2006 - 08.2007
- Mobile Blood Drives all over the Gulf Coast Region, Over Night Travel, Mobile Fixed Sites, Setup and Breakdown Sites, E-phlebotomy, Paper work, Patient Identification and Screening, and Other Task.
Customer Service Rep
Comcast Cable Company
01.2004 - 06.2005
- Customer Service, Sales, Up Sales, Billing, Data Entry, Video and Internet Tech Support, Call Center Inbound-Outbound Calls.
Customer Service Rep
Cox Communications
07.2004 - 10.2004
- Customer Service, Sales, Up Sales, Billing, Data Entry, Video and Internet Tech Support, Call Center Inbound-Outbound Ca
Education
Associate of Science - Medical Billing And Coding
Colorado Technical University
Colorado Springs, COSkills
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Order of draw
- Capillary puncture
- Patient confidentiality
- Venipuncture expertise
- Infection control
- Data entry
- Patient flow management
- Quality control
- Recording data
- Biohazard disposal
Certification
- PT - Phlebotomy Technician
Timeline
Phlebotomy Tech
Actalent/Sonora Quest
04.2023 - Current
Phlebotomy Tech
Actalent/Sun Life Health Center
02.2022 - 01.2023
Postmates Delivery
06.2019 - 02.2022
Fraud Analyst
Macy’s Credit Center
11.2015 - 07.2017
Home Care Provided
08.2015 - 08.2019
Lead Infant Teacher
Kids Inc.
11.2010 - 01.2012
Phlebotomy Tech II
American Red Cross
11.2008 - 07.2010
Donor Care Specialist
United Blood Services
08.2007 - 07.2008
Phlebotomy Tech II
American Red Cross
11.2006 - 08.2007
Customer Service Rep
Cox Communications
07.2004 - 10.2004
Customer Service Rep
Comcast Cable Company
01.2004 - 06.2005
Associate of Science - Medical Billing And Coding
Colorado Technical University
Awards
Phlebotomy Certificate Calhoun Community College 2006, Phlebotomy Technician Certification NPCE Since 2006 to 06/2025, Medical Billing and Coding Associates of Science Degree Colorado Tech University 2012, Continuing Education Class Units to keep my Certifications Current
Phlebotomy Technician Certification
Certification every two years and is current
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