Hi, I’m
Janine Fraser
Medical Assistant (Student), Phlebotomist Technician, Unit Secretary, & Pharmacy Technician
Loganville,GA
Work Preference
Summary
Maintain high-volume medical office environments by efficiently coordinating files, patient care, appointments, and other patient needs. Proven skills in Medical Assistant (current trainee), Phlebotomy Technician, Unit Secretary, Pharmacy Technician, Patient Service Representative, and clinical environments with expertise in managing provider requirements. Positive and upbeat with excellent interpersonal communication skills. I have been with the Healthcare field since 2016.
Overview
9
years of professional experience
5
Certificates
16
years of post-secondary education
Work History
Piedmont Urgent Care by Wellstreet
Unit Secretary, Phlebotomy Tech, PSR
07.2024 - Current
Job overview
- Medical Assistant (student) in training with triage experience
- Cross-trained in 3-4 different roles to help clinical team run the office more efficiently
- Maintained current and accurate medical records for patients.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced patient confidentiality by diligently adhering to HIPAA regulations in all communications and record handling.
- Collaborated with interdisciplinary teams to develop individualized care plans tailored to each patient's needs.
- Established organized filing systems for medical records, expediting access to essential information when needed.
- Centrifuged blood samples as outlined in clinical protocols.
- Organized daily work based on collection priority.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, capillaries, and straight needles.
- Bring discharge papers to room and provide thorough details regarding medications, summary of visit, and educational breakdown for wellness.
- Provided consultation with pharmaceutical knowledge of medications and offer in-house or local pharmacy for pick up choices.
- Streamlined appointment scheduling for increased patient convenience and reduced wait times.
- Applied administrative knowledge and courtesy to explain procedures and services to patients.
- Worked with electronic payments through card machines and applied insurances for visitation copays and deductibles.
RX Valet LLC
Pharmaceutical Insurance Account Manager
10.2022 - 07.2024
Job overview
- Facilitated meetings with Group company CEOs to review monthly updates and savings plans.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Oversaw verbal and overridden Prior Authorizations to expedite approvals.
- Expedited claim resolutions by acting as a liaison between clients and claims adjusters throughout the entire process.
- Attended virtual conferences and networking events to stay informed on new developments and trends, further enhancing account management capabilities.
- Coordinated with medical Providers and Pharmacists to develop targeted campaigns aimed at increasing awareness of available products within existing accounts.
- Built solid relationships and communications with doctors, nurses, and clients to maintain the highest satisfaction for resolving any urgent matter
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Managed over 50 customer calls a day
- Facilitated regular client reviews to discuss policy updates, changes in needs or circumstances, and any additional coverage requirements.
Palliative Pharmacy Solutions (Hospice Care)
Pharmacy Technician
06.2016 - 10.2022
Job overview
- Dispensed 1,200 to 2,000 medications daily for home care and hospice facilities.
- Managed more than 50 incoming calls a day in a high volume and fast pace Pharmacy
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Performed monthly medication inventory checks to ensure accurate stock levels.
- Served as a liaison between pharmacists and nursing staff in a hospice care setting ensuring accurate medication administration to patients.
- Assisted pharmacists with medication reviews and patient consultations for optimal care.
- Collaborated with healthcare teams to facilitate timely medication delivery.
- Educated patients and families on proper medication usage and potential side effects.
- Maintained accurate records of controlled substances according to DEA regulations.
- Supported pharmacy operations by managing phone inquiries and directing requests.
- Making close observations to prevent room for errors.
- Head of controlled substances and narcotics section for deliveries, dispensing, stocking, inventory, and machine maintenance
- Answered a high amount of incoming phone calls in a high volume work facility
Education
Phlebotomy Training SpecialistsMarietta
Certification of Completion from Phlebotomy
05.2025 - 07.2025
University Overview
- Certified through National Healthcareer Association. CPT
- Assist as needed, in Phlebotomy, for then there is a difficult patient or if the team is occupied with other patients.
- Practiced venipuncture performing straight, butterfly, and capillary.
- Acquired more than 30 sticks within 6 classes, to qualify for the NHA Certification Exam
- Continuing education at medical clinics and voluntary work to further assist patient care
- Extending education to Medical Assistant in 2026 for the well-being of individuals and their lives
- Continuing practice techniques with school and helping new students overcome their challenges
Georgia Board of PharmacyGeorgia Board Of Pharmacy
Pharmacy Technician from Pharmacy Technician
06.2016 - Current
University Overview
- Registered Pharmacy Technician
- Maintained communication with patients during consultations and assisted them if any further assistances is needed
- Still continuing education through Pharmacy (from 2016 - current)
- Applying for CPhT though PTCB, PTCE, or NHA to become a certified Pharmacy Technician.
Gwinnett Technical CollegeLawrenceville
No Degree from Early Childhood Education
08.2012 - 05.2015
University Overview
- Majored in English for proper grammar to help child developed an enhanced vocabulary at an early age
- Worked as a teacher for afterschool programs and summer camps to expand education with fun and freedom of exploration, to develop independency. Anywhere from 8 students to 30
- Obtained CPR license for assistance with young children and adults
- Member of Photography Club as a model
- Member of Video Gamer CLub
Highschool of Arts And BusinessQueens, NY
High School Diploma
09.2005 - 06.2009
University Overview
- Major: 3D Animation Arts
- Minor: Computer Science
- Member of Anime Club
Skills
Venipuncture straight, butterfly, and capillary
Sample and specimen collection
Blood collection techniques
Patient preparation, confidentiality, and care
HIPAA compliance
Communication and team collaboration
Customer service
Professional telephone etiquette
Drug utilization review, drug safety, and inventory maintainence
Medication dispensing
Thorough consultations
Outpatient care
Accomplishments
Accomplishments
- Educated 20 Medical Assistants and phlebotomy students on venipuncture, butterfly, and capillary puncture techniques.
- Assist Medical Assistants for blood draw, as needed
- Achieved Certification of Completion for Phlebotomy Technician within 6 classes
- Certified Phlebotomist through NHA
- Current Medical Assistant student in training program
- Continuing to serve the community and be of a helping hand for employees by Volunteering at Northside Hospital
- Home business owner of natural hair and skin care products
Affiliations
Affiliations
- Phlebotomy Training Specialist of Marietta
- Northside Hospital Auxiliary Volunteer of Gwinnett
- Cobb Medical Institute of Mableton
Certification
Licensed Pharmacy Technician - 6/2016 - Current
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Medical Assistant
01-2026
NHA Certified Phlebotomy Technician
10-2025
Licensed Phlebotomy Technician
07-2025
Phlebotomy Training Specialists
Certification of Completion from Phlebotomy
05.2025 - 07.2025
Unit Secretary, Phlebotomy Tech, PSR
Piedmont Urgent Care by Wellstreet
07.2024 - Current
Pharmaceutical Insurance Account Manager
RX Valet LLC
10.2022 - 07.2024
Pharmacy Technician
Palliative Pharmacy Solutions (Hospice Care)
06.2016 - 10.2022
Licensed Pharmacy Technician - 6/2016 - Current
06-2016
Georgia Board of Pharmacy
Pharmacy Technician from Pharmacy Technician
06.2016 - Current
Gwinnett Technical College
No Degree from Early Childhood Education
08.2012 - 05.2015
Highschool of Arts And Business
High School Diploma
09.2005 - 06.2009