Amelia (Mia) Allen

Service clients while cross selling memberships, auto bill, credit cards and referrals. Help co-workers succeed in selling products. Self taught ELS (DMV Services) for clients. Ordering Supplies and repairs for office. Review Closings for manager and keep records on new employees and audit bags, IDP's and bags. Organized closings documents where the month end closings only takes 15 mins. Seek out out opportunities for events , budgeting allowances for contests and prizes. Advise EA agents on sales and procedures. Train all new employees on sales operating systems and procedures. Worked on sales incentives for sales teams. Created new filing system for idp's, store closings and receipts. created new way of going through leads for best results. Handled Orland Park during Pandemic while manager was in North Riverside and could not come to our office. Help travel department with their events and mailings. Trained new travel gent on credit card sales Maintaining office equipment and supplies. Cold calls for sales and refferals and customer service.

Service Clients home, auto, pup, umbrella and commercial properties. Cleaned and organized files for better efficiency. Top agent sales in the office, trained new sales staff. Handled the entire office when owner semi -retired. Made out company checks for refunds and road side service. Also offered me the position of manager to run the office for his retirement. Worked on new software for accounting. Worked on new sales incentives and Top sales in the entire office.

• Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
• Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
• Effectively coached team members to reach weekly and monthly sales goals.
• Promoted exceptional customer service by engaging clients on sales floor.
• Analyzed sales data to set quotas and assess potential areas of growth.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
• Achieved Agent of the Year 100% Productivity. 1 Million in Sales and perfect attendance.

Scheduled employee weekly work schedules and reviewed time and approval for payments. Handled the gate, ticket counter , trained new employees. Promoted to Midway trainer, trained all employees on new software and procedures.

Traveled to South Carolina and Jackson florida for hazmat training. Also was the GSC Ground Security Coordinator, to handel emergency situtations during flight

Trained on weights and balance of the out going flights.