Amelie Harris Lasecki
Summary
Experienced candidate with vast background in customer service roles. Possesses extensive knowledge of policies, procedures, and regulations related to cash handling and customer relations. Consistently praised for providing fast and accurate service, as well as being able to recognize and resolve customer complaints. Committed to providing outstanding customer service and maintaining an efficient and organized workplace. As well as a reliable student with knowledge of conflict resolution, customer communications, and order processing.
Overview
5
5
years of professional experience
Work History
Crosswalk Painter
City of Madison Traffic Engineering
05.2025 - 08.2026
- Located, set up, and painted on-street marking sites, such as crosswalks and stop bars.
- Operated paint machine and associated equipment.
- Operated truck towing trailer to transport painting equipment for on-site projects.
- Operated a truck throughout the City as detailed on intersection maps and lists, while towing a trailer of necessary painting equipment.
- Established and managed on-street safety zones to protect workers and ensure public safety during painting operations.
- Worked in traffic situations.
- Read painting plans and diagrams.
- Established and maintained effective working and public relationships.
- Maintained detailed records of work performed and maintenance to ensure equipment reliability.
- Made minor repairs to associated equipment.
- Read, wrote, and communicated effectively.
- Consistently reported to work on time and ready to perform duties.
- Able to lift more than 75lb and maneuver a machine up to 400lb.
Cashier/Sales Floor Assistance
Micheal's
07.2022 - 04.2023
- Operated cash register and accurately processed payments, returns, and exchanges.
- Monitored self-checkout stations to assist customers and resolve register problems.
- Trained new cashiers on register operation and customer service best practices.
- Assisted customers with product selection and provided detailed information.
- Resolved customer complaints professionally in accordance with company policy.
- Developed strong customer relationships to support satisfaction and loyalty.
- Performed opening and closing procedures, such as counting the cash register, restocking, and cleaning.
- Executed operational tasks to support efficient store functioning and customer satisfaction.
- Restocked shelves to maintain organized displays and enhance customer shopping experience.
- Arranged and restocked displays and merchandise racks to maintain store appearance.
- Monitored new products, services, promotions, and pricing to provide accurate information to customers.
- Learned the roles of other departments to provide coverage and keep the store operational.
- Built and maintained positive working relationships with co-workers.
Barista
Scooter's Coffeehouse
08.2021 - 09.2022
- Showed aptitude in multitasking multiple orders at once while maintaining accuracy in product quality.
- Communicated effectively with customers and coworkers to foster a welcoming and professional cafe environment.
- Demonstrated ability to work collaboratively with customers and colleagues to create a positive customer experience.
- Built strong relationships with regulars and new customers by providing friendly, personalized service.
- Developed extensive knowledge of coffee-making techniques, including espresso extraction, milk steaming, and latte art.
- Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
- Prepared tea, hot chocolate, and other non-coffee drinks for customers.
- Sold and served baked goods and food items, contributing to overall customer satisfaction and repeat business.
- Maintained clean and healthy environment by following proper safety and sanitation regulations.
- Maintained an efficient workflow by restocking supplies throughout the day.
- Organized inventory and prepped ingredients for drinks to ensure efficient service during peak hours.
- Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
- Operated cash registers and handled cash and card transactions.
- Trained incoming staff members on proper operation of brewing equipment and drink recipes.
Education
High School Diploma -
Clark Street Community School
Middleton, WI06-2024
Associate of Arts - Liberal Arts Transfer Program
Madison Area Technical College
Madison, WI06-2028
Skills
- Team Leadership
- Customer Relations
- Customer Assistance
- Time Management
- Staff Training
- Problem Solving
- Product Advertising
- Cleaning
- Ability to Adapt
- Strong work ethic
- Attention to detail
- Team player
- Customer service
- Team collaboration
- Effective multitasking
- Time management
- Traffic safety management
Affiliations
American Legion Auxiliary
Volunteer work
Has volunteer at the American Legion Auxiliary Badger Girl State for the last 3 years and attended as a delegate in 2023 and will be returning for this next years session.
Awards & Honors
Marten Luther King JR. Youth Award 2022, Marten Luther King JR. Youth Award 2023, Delegate for the American Legion Auxiliary Badger Girl State 2023 season, Featured in the Hue Rows of Excellence 2024, National High Honor Thespian, High Honors
Extracurricular Activities
Head editor of graphics for year book and Head of Run Crew Deck Captain
Timeline
Crosswalk Painter
City of Madison Traffic Engineering
05.2025 - 08.2026
Cashier/Sales Floor Assistance
Micheal's
07.2022 - 04.2023
Barista
Scooter's Coffeehouse
08.2021 - 09.2022
High School Diploma -
Clark Street Community School
Associate of Arts - Liberal Arts Transfer Program
Madison Area Technical College