Summary
Overview
Work History
Education
Skills
Websites
Timeline
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AMELIE ROJAS

Burbank,CA

Summary

Motivated Team Lead possessing excellent leadership and planning abilities. Focused on delivering high-quality products on tight schedules. Monitors, trains and encourages employees to improve skills and meet demanding targets. History of successfully developing and managing strong teams through proactive training and issue management.

Overview

5
5
years of professional experience

Work History

Car Salesperson

CarMax
Burbank, CA
10.2023 - Current
  • Adjusted bills and refunded money to resolve customers' service or billing complaints.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Contacted customers about potential service upgrades, new services and account changes.
  • Utilized advanced technical skills and expertise to troubleshoot complex problems and implement solutions.
  • Created and maintained detailed reports on performance metrics and KPIs.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.
  • Reached out to customers to set up appointments, check on satisfaction and suggest additional offerings.
  • Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
  • Improved profitability and developed pipeline leveraging multiple marketing channels and sales strategies.

Barista/Shift Supervisor

Starbucks
06.2021 - 09.2023
  • Accurately managed cash flow operations totaling $10,000-$15,000 per shift
  • Collaborated with 4-10 employees each shift to strategize and excite exceeding performance metrics
  • Performed complete inventory checks of stocks and supplies at directed intervals
  • Defused volatile customer interactions calmly and courteously while upholding company policy
  • Organize opening and closing duties, oversee cash handling processes, and conform to health, safety, and sanitation guidelines for all products
  • Support the store manager through providing clear, specific, timely, and respectful feedback on staff performance, as well as recognizing changes in employee morale
  • Collaborated with baristas in assessing store inventory and assets to maintain enterprise profitability, including weekly inspected BOH and FOH inventory, as well as customer-focused replenishment upkeep.

Web Editor

St. Robert Bellarmine Catholic Church
01.2020 - 08.2021
  • Corrected and edited parish announcements, weekly bulletins, and re-designed existing pages
  • Designed new pages to keep parishioners updated on weekly activities, events, and informational updates
  • Met with Wix web designers over video conference calls for tips and lessons in website/page design to further quality updates and design.

Internship Hostess/ Food runner

Olive Garden
12.2020 - 06.2021
  • Monitored restaurant activity to determine seating and dining flow
  • Helped bus tables and ran food to patrons during high-volume periods
  • Answered phone calls to take reservations and address guest questions and concerns
  • Presented positive first impression of establishment's high standards by delivering
  • Sat 130+ guests daily while upholding restaurants high service standards.

Education

AA-T in Business Management -

Glendale Community College
05.2024

Skills

  • Effective use of Microsoft Word, PowerPoint, SharePoint, Outlook and intermediate understanding of Excel formulas, tables, and charts
  • Proficient in Google Docs, Slides, Sheets
  • Intermediate Understanding of website design and editing, via WordPress and Wix, alongside intranet database interaction
  • Proficient in multiple social media platforms including, but not limited to: Instagram, Twitter, Facebook, Linkedin
  • Sales forecasting
  • Team collaboration
  • Customer service

Timeline

Car Salesperson

CarMax
10.2023 - Current

Barista/Shift Supervisor

Starbucks
06.2021 - 09.2023

Internship Hostess/ Food runner

Olive Garden
12.2020 - 06.2021

Web Editor

St. Robert Bellarmine Catholic Church
01.2020 - 08.2021

AA-T in Business Management -

Glendale Community College

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AMELIE ROJAS