Amelie Smojver
Edinburg
Summary
Dynamic E-Commerce Clerk at KROGER with a proven track record in order fulfillment and exceptional customer service. Adept at multitasking and problem-solving, I trained new team members and consistently met tight deadlines, enhancing customer satisfaction. My detail-oriented approach and effective communication skills contributed to a seamless shopping experience.
Overview
3
3
years of professional experience
Work History
E-Commerce Clerk
KROGER
Katy
01.2023 - Current
- Ensured that orders were fulfilled and delivered to meet customer expectations.
- Completed multiple shopping tasks within pre-determined time windows.
- Utilized application software to verify and complete orders.
- Assisted customers with inquiries and provided product information effectively.
- Trained new clerks on store policies, procedures, and customer service standards.
- Answered phones in a courteous manner while providing excellent customer service.
Floral Assistant
KROGER
Katy
05.2023 - 06.2025
- Arranged floral displays to enhance store aesthetics and customer experience.
- Organized floral arrangements in the store's display cases.
- Assisted customers in selecting flowers for various occasions and needs.
- Kept work areas clean at all times by sweeping floors and wiping down counters and tables.
- Checked inventory levels, and placed orders accordingly.
Lifeguard
SWIM HOUSTON
Katy
05.2022 - 08.2022
- Enforced all pool rules and regulations while dealing with violations or incidents.
- Performed regular pool maintenance and cleaning duties to ensure a healthy and safe environment.
- Responded to emergency situations swiftly and efficiently.
- Responded promptly to emergencies, providing first aid and CPR as needed.
- Inspected equipment and facilities daily for safety compliance and operational readiness.
Education
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
Edinburg, TX05-2029
High School Diploma -
Katy High School
Katy, Texas05-2025
Skills
- Detail-oriented
- Adaptable
- Customer service
- Team building
- Effective communication
- Time management
- Problem solving
- Order fulfillment
- Multitasking
- Peer relationships
References
- Madison Sampson, Supervisor, 832.605.4122
- Daniel Parvez, Current Employer, 713.459.4299
Languages
English
Native/ Bilingual
Affiliations
Volunteered at local food pantry; distributed ambient and refrigerated items, maintained cleanliness
Volunteered at a Non-profit clothing organization; helped families stricken by disaster, assorted donated clothes
Accomplishments
- Maintained above a 3.5 GPA all 4 years in High School
- NHS member
Timeline
Floral Assistant
KROGER
05.2023 - 06.2025
E-Commerce Clerk
KROGER
01.2023 - Current
Lifeguard
SWIM HOUSTON
05.2022 - 08.2022
Bachelor of Science - Psychology
The University of Texas Rio Grande Valley
High School Diploma -
Katy High School