Amelliea Meredith
4652 N Hiatus Rd ,Florida
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. As a client relations expert with over 2 years of expertise in customer service work, I have a pleasant demeanor, and excellent phone voice, and enjoy interacting with customers. Through my work-related and educational experiences, I have expanded my abilities to provide excellent service professionally. My background in the people service industry has equipped me with superior organizational facilities and time management.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Iterum Connections
11.2021 - 09.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Updated account information to maintain customer records.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Front Desk Receptionist
Dyna-max Fitness Limited
01.2021 - 10.2021
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
Education
Ascot High School
06.2020
Skills
- GCustomer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Call center experience
- Call Management
- Time Management
- Goal Oriented
- Effective Communication
Timeline
Customer Service Representative
Iterum Connections
11.2021 - 09.2023
Front Desk Receptionist
Dyna-max Fitness Limited
01.2021 - 10.2021
Ascot High School