Abby Mellish
Clare,MI
Summary
Reliable shift supervisor bringing several years of experience as team leader. Well-versed in setting goals, training new employees and monitoring performance. Superb communicator with team members and managers of all levels.
Overview
4
4
years of professional experience
Work History
Shift Supervisor
Starbucks
Mount Pleasant, MI
06.2024 - Current
- Assigned tasks to team members based on their strengths and skill sets.
- Monitored staff performance to ensure quality standards were met.
- Maintained accurate records of daily transactions and deposits.
- Addressed any issues that arose during the shift in a proactive manner.
- Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
- Ensured all safety and sanitation regulations were met throughout the shift.
- Assisted customers with product selection when needed.
- Conducted weekly inventory of supplies, equipment, and food items.
- Responded promptly to customer inquiries or complaints in a professional manner.
Barista
Starbucks
Mount Pleasant, MI
11.2021 - 06.2024
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
- Kept up-to-date records of sales transactions using point-of-sale systems.
- Ensured all equipment was maintained in proper working order according to manufacturer's instructions.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
In-Home Nanny
Michelle and Kasey Thren
Clare, Michigan
06.2020 - 08.2023
- Created an atmosphere that was conducive to learning through positive reinforcement techniques.
- Ensured safety at all times by monitoring the environment for potential hazards or risks.
- Developed and implemented daily activities for children such as reading, playtime, and arts and crafts.
- Administered medication to one of the children who required it.
- Provided comfort when needed through hugs or words of encouragement.
- Enforced discipline in a respectful manner consistent with parental expectations.
Sales Associate
Dollar Daze
Clare, Michigan
12.2020 - 07.2021
- Provided accurate information about products, prices, and services.
- Maintained up-to-date knowledge of store merchandise and policies.
- Performed cashier duties such as accepting payments, issuing receipts, and counting money back change.
- Greeted customers and provided exceptional customer service.
- Maintained cleanliness of store environment, including floors, windows, and displays.
- Processed credit card transactions quickly and securely.
Education
High School Diploma -
Clare High School
Clare, Michigan 06-2021
Some College (No Degree) - Biomedical Engineering
Arizona State University
Tempe, AZSkills
- Safety reviews
- Schedule Management
- Customer-Oriented
- Inventory Control
- Labor and food cost control
- Staff Motivation
- Cash handling ability
- Training and mentoring
- Conflict resolution techniques
- Policy Enforcement
Timeline
Shift Supervisor
Starbucks
06.2024 - Current
Barista
Starbucks
11.2021 - 06.2024
Sales Associate
Dollar Daze
12.2020 - 07.2021
In-Home Nanny
Michelle and Kasey Thren
06.2020 - 08.2023
High School Diploma -
Clare High School
Some College (No Degree) - Biomedical Engineering
Arizona State University