Amelya Hensley
Knoxville,TN
Summary
Proven to excel in high-pressure environments, I enhanced Vibes Bar and Lounge's customer experience through exceptional service and upselling techniques. Skilled in time management and problem-solving, I adeptly balanced multiple responsibilities, significantly contributing to the venue's success. My reliable work ethic and ability to communicate effectively underpin my track record of driving sales and ensuring customer satisfaction.
Overview
2025
2025
years of professional experience
Work History
Bottle Girl/Server
Vibes Bar and Lounge
- Maintained composure under pressure during peak hours, consistently delivering exceptional service even in high-stress situations.
- Balanced attention between multiple tables simultaneously while ensuring each party received personalized care throughout their visit.
- Enhanced customer experience by providing timely and efficient bottle service to VIP guests.
- Adhered to strict dress code requirements, consistently presenting a polished appearance that positively represented the venue''s brand image.
- Promoted special events or themed nights within the venue by engaging with customers during their visits or utilizing social media platforms.
- Managed financial transactions accurately and promptly, maintaining accountability for all cash handling duties.
- Increased sales with upselling techniques and recommendations of premium bottles or drink packages.
- Preserved table appearance by removing clutter and trash, frequently checking drink levels and providing sufficient napkins.
- Maintained updated knowledge of drink menu items, promotions, specials and liquor and beer brands and used persuasive selling techniques to maximize sales.
Pharmacy Technician
CVS Pharmacy Health
03.2022 - 03.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
Bartender/Server
Calhouns
03.2022 - 03.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
Twin Peaks Girl
Twin Peaks
03.2018 - 03.2019
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Education
High School Diploma -
Clinton High School
Clinton, TN05.2018
Skills
- Exceptional customer service
- Problem-solving
- Time management
- Reliable and responsible
Timeline
Pharmacy Technician
CVS Pharmacy Health
03.2022 - 03.2024
Bartender/Server
Calhouns
03.2022 - 03.2023
Twin Peaks Girl
Twin Peaks
03.2018 - 03.2019
Bottle Girl/Server
Vibes Bar and Lounge
High School Diploma -
Clinton High School