Ivion Jones
Stone Mountain,GA
Summary
Proven multitasker and exceptional communicator, I excelled at Dreamz by enhancing guest experiences through personalized service and strong teamwork, leading to repeat business. Skilled in POS systems and cash handling, my professional demeanor and hospitality service expertise significantly boosted customer satisfaction and venue reputation.
Overview
5
5
years of professional experience
Work History
Server/ Bottle Girl
Dreamz
02.2025 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
Bottle Server/ Model
Curvy & Fly Model Agency
10.2019 - Current
- Collaborated with team members to deliver seamless service during high-volume events.
- Enhanced customer experience by providing personalized bottle service and maintaining a welcoming atmosphere.
- Created memorable experiences for guests through personalized attention and genuine enthusiasm for their celebrations.
- Developed rapport with regular patrons, resulting in repeat business and positive word-of-mouth referrals.
- Assisted in promotional events by engaging customers through social media platforms to boost attendance and revenue.
- Handled high-pressure situations with poise, maintaining professionalism during peak hours or special events.
- Worked closely with DJs and entertainers to create a lively atmosphere that encouraged guests to spend more time at the venue.
- Managed guest reservations efficiently, ensuring proper seating arrangements for VIP clients.
- Maximized efficiency by collaborating effectively with security personnel regarding VIP entry procedures and potential issues within the establishment.
- Utilized interpersonal skills to establish rapport with customers from diverse backgrounds, cultivating an inclusive environment.
- Provided excellent communication and conflict resolution skills when dealing with dissatisfied customers, ultimately preserving the venue''s reputation.
Server/Bottle Girl
Mansion
07.2023 - 11.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Education
High School Diploma -
Wicomico High School
Salisbury, MDSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Cleanliness standards
- Safe food handling
- Sales expertise
- Daily specials memorization
- Multitasking and organization
Timeline
Server/ Bottle Girl
Dreamz
02.2025 - Current
Server/Bottle Girl
Mansion
07.2023 - 11.2024
Bottle Server/ Model
Curvy & Fly Model Agency
10.2019 - Current
High School Diploma -
Wicomico High School
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