Mattie Hester
Smyrna,TN
Summary
Energetic professional with a strong work ethic and expertise in guest engagement. Proven ability to enhance dining experiences through exceptional service and effective training of new staff, committed to maintaining operational efficiency and customer satisfaction.
Overview
3
3
years of professional experience
Work History
Server/Bottle Girl
LinQ Social Kitchen
Nashville, TN
06.2025 - Current
- Delivered exceptional customer service by effectively managing guest orders and inquiries.
- Collaborated with kitchen staff to ensure timely food preparation and accurate order delivery.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Trained new servers on menu knowledge, service protocols, and customer engagement techniques.
Fulfillment Center Associate
Amazon
Murfreesboro, TN
09.2023 - 06.2025
- Maintained cleanliness and organization of work area to meet safety standards.
- Collaborated with team members to optimize workflow and improve productivity.
- Adapted quickly to changes in priorities during peak operational periods.
- Promoted a positive working culture through effective communication, active listening, and collaboration with co-workers across various departments.
Server
Hooters
Murfreesboro, TN
03.2024 - 01.2025
- Managed multiple tables efficiently, prioritizing orders and enhancing dining experience for patrons.
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction at all times.
- Processed cash and card transactions accurately, maintaining cash register integrity throughout shifts.
- Assisted in training new servers, sharing best practices for service excellence and operational efficiency.
Education
High School Diploma -
HomeLife Academy
Jackson, TN03.2020
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Timeline
Server/Bottle Girl
LinQ Social Kitchen
06.2025 - Current
Server
Hooters
03.2024 - 01.2025
Fulfillment Center Associate
Amazon
09.2023 - 06.2025
High School Diploma -
HomeLife Academy