Amena Williams
Bentonville,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Executive Director
True Self Recovery
1104 N. 2nd St. Rogers, AR 72756
01.2020 - 11.2022
- Exercised appropriate cost control to meet budget restrictions and maximize profitability.
- Drove strategic improvements to enhance operational and organizational efficiencies.
- Fostered work culture of collaboration and inclusion to increase morale and reduce turnover.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Created promotional materials and provided insightful information to social media, websites and print media to educate public.
- Implemented organizational plan with clear roles and responsibilities to enhance processes, maintain quality and enforce regulatory compliance.
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Provided exceptional counseling, case management, education and job training to diverse client base.
- Interviewed, supervised and motivated 50 plus staff members to achieve optimal productivity.
- Maintained P&L and shouldered corporate fiscal responsibility.
- Coordinated and implemented effective training for all staff.
- Provided ongoing direction and leadership for program operations.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Collaborated with various teams to uncover issues, identify applicable solutions and offer guidance.
- Created, maintained, and updated clinical related documents.
- Improved success of program by making proactive adjustments to operations.
- Addressed and resolved technical, financial and operational concerns by working with team members and directors.
- Worked with owners to developed SUD program from ground up, laying out framework and defining roles.
- Resolved client issues.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
Substance Abuse Counselor
Dr. Paul's Behavioral Health Center
Eureka Springs, AR
09.2019 - 01.2020
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated Group Therapy Sessions.
- Administered MCMI's and review with client.
- Administered Biopsychosocial and ASI.
- Developed Discharge and Aftercare Plan.
- Charted client information including DAP Notes and Group notes.
- Administered PHQ9.
- Helped clients in regards to their "Problem List."
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Developed individual Master Treatment plan goals based on history and diagnosis.
Loan Assistant
First National Bank of North Arkansas
Berryville, AR
01.2018 - 09.2019
- Type new and extended Consumer, Agriculture, and Commercial Loans.
- Processed Paid Notes.
- Track and Reporting for Real Estate Proctor Insurance
- Processed payments.
- Processed File Maintenance Requests
- Back up receptionist
- Communicated with customers daily to request information and complete paperwork.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Maintained compliance with Fair Lending Practices, Home Mortgage Disclosure Act guidelines, Truth in Lending Act requirements and bank policies.
- Maintained correspondence and completed forms related to loans and closings.
- Presented borrowers with information about repayment and terms of loans.
- Delivered excellent customer service and answered questions from borrowers throughout loan process.
Substitute Teacher
PCMI Services
Omaha, AR
12.2017 - 05.2018
- Upheld classroom routines to support student environments and maintain consistent schedules.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Supervised lunchroom and recess activities.
- Kept accurate and current attendance records and assignment sheets to maintain file compliance.
Loan Operations
First National Bank of North Arkansas
Berryville, AR
10.2012 - 05.2017
- File maintenance & monitoring.
- Located and sent corrections on newly originated loans and renewals as well as monitoring their completions.
- Provided customer care & service.
- Back up receptionist
- Originated, reviewed, processed, closed and administered customer loan proposals.
- Maintained strict confidentiality of bank records and client information.
- Prepared working papers, reports and supporting documentation for audit findings.
- Developed and implemented corrective actions to bring business areas in line with standards.
Assistant Office Manager
Berryville Ford
Berryville, AR
02.2009 - 10.2012
- Accounts receivable/payable.
- Processed payroll.
- Maintained work & repair orders to ensure completion in a timely manner.
- Processed customer applications to open credit accounts.
- Social Media Administrator.
- Advertisements & radio ad organizer.
- Community events planner.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation.
- Transferred and directed phone calls, guests and mail to correct staff members.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Educated customers about billing, payment processing and support policies and procedures.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Effective liaison between customers and internal departments.
- Monitored cash drawers and maintained adequate cash supply.
Education
Certificate - Medical Coding And Billing
10.2024
Associate of Arts -
Bachelor of Science - Psychology
2024
High School Diploma -
05.1998
Skills
- Business Administration
- Client Service
- Training and Development
- Program Monitoring
- Profit and Loss Statements
- Performance Feedback
- Budgeting and Financial Management
- Regulatory Compliance
- Employee Motivation and Performance
- Accounts Payable and Accounts Receivable
- Improve Policies
- Staffing
Timeline
Executive Director - True Self Recovery
01.2020 - 11.2022
Substance Abuse Counselor - Dr. Paul's Behavioral Health Center
09.2019 - 01.2020
Loan Assistant - First National Bank of North Arkansas
01.2018 - 09.2019
Substitute Teacher - PCMI Services
12.2017 - 05.2018
Loan Operations - First National Bank of North Arkansas
10.2012 - 05.2017
Assistant Office Manager - Berryville Ford
02.2009 - 10.2012
NorthWest Arkansas Community College - Certificate, Medical Coding And Billing
North Arkansas College - Associate of Arts,
John Brown University - Bachelor of Science, Psychology
Omaha High School - High School Diploma,