Amenia Irons
Anthony
Summary
Secured line haul position to leverage strong organizational and communication skills while fostering effective teamwork.
Overview
16
16
years of professional experience
Work History
Customer Service Representative Manager
BabiesRus
Lithonia, GA
02.2016
- Assisting guests by answering product and service questions; suggesting information about other products and services.
- Answering phone calls
- Greeting guest upon entering the store
- Ensure the store is clean and fully stocked
- Issuing refunds and store credits for guests with the proper identification.
- Sorting merchandise for various departments to be put back on the sales floor.
- Opens customer accounts by recording account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed
Package Handler/QA (Promotion)
FEDEX Ground
Ocala, FL
04.2024 - Current
- Loading/Unloading: Manually move packages from trailers to conveyor belts and vice versa.
- Sorting & Scanning: Scan, label, and sort packages for correct, on-time, and damage-free delivery.
- Physical Labor: Handle, lift, push, pull, and bend to manage packages of various sizes, sometimes over 75 lbs.
- Equipment Operation: Use warehouse tools such as scanners, conveyors, and sometimes pallet jacks.
- Package Inspection & Repair: Identifying and repackaging crushed, wet, or damaged boxes to ensure safe transit.
- Problem Solving: Resolving issues with undeliverable packages and coordinating with operations to speed up delivery.
- Data Accuracy: Correcting mislabeled or missing tracking information and utilizing scanners for inventory tracking.
Lead Manager/Forklift Operator
FEDEX Express
Atlanta, GA
08.2018 - 02.2019
- Lead and direct employees in daily tasks, answer questions, and provide guidance on work-related issues.
- Ensure complex sort and yard functions are performed correctly, and that the team's operational area is running efficiently.
- Oversee proper package handling and methods, including sorting, loading, and unloading.
- Help ensure compliance with all related government regulations (e.g., OSHA, hazardous materials) and maintain safety standards in the facility.
- Assist managers with administrative tasks, such as scheduling, documentation, and communication.
- Safely operate forklifts and other equipment to load and unload freight, packages, and supply components from trucks and conveyor lines.
Customer Service Representative Manager
ToysRus/BabiesRus
McDonough, GA
08.2013 - 06.2014
- Assisting guests by answering product and service questions; suggesting information about other products and services.
- Training new cashiers
- Answering phone calls
- Greeting guest upon entering the store
- Issuing refunds and store credits for guests with the proper identification.
- Sorting merchandise for various departments to be put back on the sales floor.
- Opens customer accounts by recording account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed
Customer Service Representative (Lead)
AT&T Call Center
Roswell, GA
05.2010 - 12.2012
- Assisting guests by answering product and service questions; suggesting information about other products and services.
- Answering phone call
- Previous experience working in a high-volume, guest-focused, transactional environment
- Maintain a consistent team-oriented attitude
- Training new employees
- Opens customer accounts by recording account information.
- Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Contributes to team effort by accomplishing related results as needed
Education
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Devry University
Decatur, GA01-2022
Criminal Justice
Atlanta Metropolitan College
Atlanta, GA01-2007
High School Diploma -
North Atlanta High School
Atlanta, GA01-2006
Skills
- Call center management
- Workforce planning
- Complaint handling
- Customer satisfaction measurement
- Transportation planning
- Logistics analysis
- Route optimization
- Load planning
- Warehouse operations
- Shipping and receiving
- Problem-solving
- Customer service
- Items inspection
- Materials handling
- Shipment tracking
- Punctual and dependable
- Analytical thinking
- Progress tracking
- Quality assurance
- Attention to detail
- Customer service skills
- Communication
- Verbal and written communication
Accomplishments/Special Awards
Secret Shopper Award 2013- 108% Top Score, Employee of the Month November 2013, Star Award 2014- Guest Compliment
Timeline
Package Handler/QA (Promotion)
FEDEX Ground
04.2024 - Current
Lead Manager/Forklift Operator
FEDEX Express
08.2018 - 02.2019
Customer Service Representative Manager
BabiesRus
02.2016
Customer Service Representative Manager
ToysRus/BabiesRus
08.2013 - 06.2014
Customer Service Representative (Lead)
AT&T Call Center
05.2010 - 12.2012
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Devry University
Criminal Justice
Atlanta Metropolitan College
High School Diploma -
North Atlanta High School