AMENU AMENU
Gaithersburg,MD
Summary
Capable professional experienced in helping users correct problems with computer systems, mobile devices, and peripheral equipment. Knowledgeable about usability and security concerns. Comfortable working alone to successfully investigate and troubleshoot problems.
Overview
11
11
years of professional experience
Work History
IT Support Specialist
Ethio Telecom
Addis Ababa, Ethiopia
03.2018 - 09.2021
- Provided technical support to clients via phone, email, and remote access.
- Configured workstations, networks, servers and printers for end users.
- Installed software applications as requested by customers.
- Diagnosed system malfunctions and provided troubleshooting assistance.
- Resolved network connectivity issues with routers and switches.
- Performed regular maintenance checks on computer hardware components.
IT Technician
Visual Computer Training Center
Addis Ababa, Ethiopia
09.2010 - 02.2018
- Installed and configured hardware, software, systems, networks, printers, and scanners.
- Maintained user accounts in Active Directory and Exchange Server environments.
- Troubleshot system issues related to network connectivity, software installation and configuration, printing.
- Provided technical support to users via telephone or remote access.
- Monitored system performance and implemented preventive maintenance procedures.
- Assisted with the deployment of new applications and updates to existing applications.
- Explained technology-related details in easy-to-understand terms to individuals from different backgrounds and in various job positions.
- Responded to assistance requests from users and directed individuals through basic troubleshooting tasks.
- Monitored ongoing service requests to verify timely and satisfactory completion, supporting exceptional satisfaction ratings.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Education
Bachelor of Science - Computer Science and Information Technology
Jigjiga University
Jigjiga, Ethiopia07-2010
Skills
- User Training
- Client Relationship Building
- Application support
- System Configuration
- Mobile Device Management
- Hardware upgrades
- Data Recovery
- Software Installation
- Network Administration
- Asset Management
Zip
20877
State
MD
City
Gaithersburg
Projects
Student management system, This project was created using java programing language. Online food ordering system, Using Java, Html, CSS, MySQL, and Spring framework. The business needs to know which customers are more loyal to the business and will offer deals to boost business activity. It will also solve the problem of knowing which dates and times are the most popular for business. The database will show which food items are popular, therefore they will know the amount and type of ingredients to buy. Task automation using Python, Convert any image to jpg - When dealing with older systems that require you to upload images, such as defect tracking applications or expense management solutions, it seems like they all accept JPEG images but rarely accept newer formats, such as PNG or HEIC.
Timeline
IT Support Specialist
Ethio Telecom
03.2018 - 09.2021
IT Technician
Visual Computer Training Center
09.2010 - 02.2018
Bachelor of Science - Computer Science and Information Technology
Jigjiga University