Colton Janecke
Lawton,MI
Summary
Hello, my name is Colton Janecke. Thank you for taking the time to review my resume; I sincerely appreciate it. Here's a brief overview of my work history and a bit about me. For the past two years, I've been employed at the Van Buren Intermediate School District, where I was specifically hired for Lawton Community Schools in July 2022. In my current role as an IT Support Specialist, I assist and troubleshoot technology used by staff and students on a daily basis. This includes repairing Chromebooks and teacher desktops, maintaining an asset management console, supporting and updating user accounts in Google Admin Console and Active Directory, troubleshooting A/V equipment, and deploying software. Providing excellent customer service is my utmost priority, and I prioritize effective communication in all interactions. Prior to my current position, I worked as a full-time custodian at Mattawan Consolidated Schools for five years. Additionally, I gained experience as a part-time barista at BiggBy Coffee during the summer of 2019. Outside of work, I'm a student at Western Governors University studying Information Technology. I'm also passionate about photography, which I have been practicing for five years. Thanks again for reviewing my resume.
Overview
9
9
years of professional experience
1
1
Certification
Work History
IT Support Specialist
Van Buren Intermediate School District
07.2022 - Current
- Created help desk tickets, troubleshot and resolved desktop issues.
- Delivered onsite technical support for over one hundred employees.
- Used ticketing systems to manage and process support actions and requests.
- Established strong working relationships with colleagues, fostering a collaborative environment that enhanced IT support delivery and efficiency.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Loaded software, granted permissions, and configured hardware for new employees as part of onboarding process.
- Answered questions and provided information to customers about new software or hardware.
- Managed hardware inventory, ensuring proper allocation of resources and prompt replacement of outdated equipment.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Determined hardware and network system issues using proactive troubleshooting techniques.
- Assigned system permissions and set up computers to assist with onboarding new employees
- Enhanced IT system stability by implementing proactive maintenance routines and monitoring tools.
- Reduced downtime with effective troubleshooting and timely problem resolution.
- Prepared new computers and mobile devices according to internal policies on standardized software and security deployments.
- Updated software to safeguard against security flaws.
- Configured hardware and granted system permissions to new employees.
- Helped streamline repair processes and update procedures for support action consistency.
- Monitored system performance to identify potential issues.
- Tested new software and hardware prior to deployment.
- Removed malware, ransomware, and other threats from laptops and desktop systems.
- Created user accounts and assigned permissions.
- Researched and identified solutions to technical problems.
- Configured and tested new software and hardware.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Custodian
Mattawan Consolidated School
07.2015 - 04.2022
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Maintained clean and comfortable environments in school buildings by vacuuming, cleaning windows, and dusting.
- Kept building spaces premises clean inside and outside.
- Maintained a well-organized supply closet for easy access to necessary tools.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Enhanced cleanliness and safety by regularly sanitizing high-touch surfaces.
- Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
- Collaborated with other custodial staff to complete larger projects efficiently and effectively.
- Ensured a healthy learning environment with thorough daily cleaning of classrooms, restrooms, and common areas.
- Ran variety of cleaning machines such as floor machines designed to strip, wax, extract, and top scrub floors and carpets.
- Checked in and stocked inventory throughout facility.
- Deep cleaned or replaced flooring, performing stripping, sealing and finishing tasks.
- Reported damages and hazardous conditions to management for further action.
- Reduced waste through efficient use of cleaning supplies and equipment.
- Cleaned equipment and machinery to maintain in optimum working condition.
- Reported vandalism or other damage to property to supervisor.
- Minimized disruptions to school activities through careful scheduling of routine maintenance tasks.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
- Performed daily facility checklists for cleaning floors, wiping down glass entryways and collecting trash.
- Used organic-based chemicals to disinfect floors, counters and furniture.
- Helped outside crew complete grounds maintenance tasks such as mowing grass, trimming bushes and removing debris.
- Performed timely snow removal and ice management during winter months for safe campus access.
- Contributed to positive first impressions with meticulous upkeep of entrance areas and walkways.
- Assisted in inventory management to ensure adequate supplies were always available for custodial needs.
- Supported event setup and tear-down, contributing to successful school functions.
Education
Bachelor of Science - Information Technology
Western Governors University
05.2027
Skills
- Computer Hardware Repair
- Computer Hardware Troubleshooting
- Mobile Phone Troubleshooting
- Asset Management
- Device Management
- Help Desk Technician
- Operating System Installation
- Software Installation
- Organized and Focused Work Ethic
- Customer service
- ITIL Processes
- User Training
- Mobile Device Support
- System Configuration
- Helpdesk call support
- Ticketing system proficiency
- Client Relationship Building
- Instruction and training
- Technical Troubleshooting
- Technical Support
- User Support
- User credential management
- Staff education and training
- Windows 10
- Mac systems
- Videoconferencing
- System Administration
- Account updating
- Collaborative Team Player
- System Maintenance
Accomplishments
- ITIL Foundation Certificate in IT Service Management
- Microsoft 365 Certified: Fundamentals
- Google Technical Support Fundamentals
- System Administration and IT Infrastructure Services
Earned Certifications
Certification
- Microsoft 365 Certified: Fundamentals
- Google Technical Support Fundamentals
- System Administration and IT Infrastructure Services
- ITIL Foundation Certificate in IT Service Management
Job Experience Summary
- Van Buren Intermediate School District, 701 S Paw Paw St, Lawrence, MI, 49064, IT Support Specialist
- Mattawan Consolidated Schools, 56720 Murray St, Mattawan, MI, 49071, Custodian
- Biggby Coffee, 400 S Kalamazoo St, Paw Paw, MI, 49079, Barista,
References
- Tony Nuismer, Director of Information Technology at Mattawan Schools, (269) 568-6765
- Kevin Wanko, Tech Coordinator at Lawton Community Schools, (269) 362-0582
- Linda Marcon, Owner/Operator at Biggby Coffee Paw Paw, (269) 913-4563
Timeline
IT Support Specialist
Van Buren Intermediate School District
07.2022 - Current
Custodian
Mattawan Consolidated School
07.2015 - 04.2022
Bachelor of Science - Information Technology
Western Governors University
- Microsoft 365 Certified: Fundamentals
- Google Technical Support Fundamentals
- System Administration and IT Infrastructure Services
- ITIL Foundation Certificate in IT Service Management
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