Amenzia M. Watson
Linden,NJ
Summary
Dynamic and results-oriented professional with a proven track record at The United States Post Office, adept at enhancing operational efficiency and customer satisfaction. Excelled in fast-paced environments, significantly reducing workplace hazards through meticulous package handling. Skilled in teamwork, collaboration, and problem-solving, consistently exceeding performance expectations during peak periods.
Overview
18
18
years of professional experience
Work History
Postal Service Clerk
United States Post Office
10.2015 - Current
- Resolved customer concerns swiftly, promoting positive experiences and building lasting relationships with patrons.
- Used computer systems to track packages and update client information.
- Added accurate data entry into computer system to complete transactions.
- Managed daily cash transactions with accuracy, maintaining a balanced drawer and minimizing discrepancies.
- Demonstrated versatility by adapting to a variety of different mail handling situations, such as working with oversized packages or managing high volumes during peak periods.
- Skilled at working independently and collaboratively in a team environment.
Vendor Assistant
Andri's Vending Services
07.2012 - 09.2015
- Advertised product and service offerings via social media.
- Handled cash, check, and credit cards, processing transactions onsite for products and services.
- Enhanced vendor relations by consistently maintaining clear communication and promptly addressing concerns.
- Attracted customers and generated sales using promotional materials.
- Loaded and unloaded boxes and pallets of merchandise for customers.
Package Handler
Fed Ex Ground
08.2006 - 07.2012
- Loaded and unloaded materials onto and off of trucks for fast shipment.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Followed safety regulations to maintain safe work environment.
- Proved successful working within tight deadlines and a fast-paced environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
Education
Bachelor of Science - Information Technology
Rutgers University
New Brunswick, NJ05-2012
Skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Customer service
- Teamwork and collaboration
- Time management
- Store opening and closing
- Workplace safety
Timeline
Postal Service Clerk
United States Post Office
10.2015 - Current
Vendor Assistant
Andri's Vending Services
07.2012 - 09.2015
Package Handler
Fed Ex Ground
08.2006 - 07.2012
Bachelor of Science - Information Technology
Rutgers University
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