Amer Baig
Chicago
Summary
Experienced Operations and Business Manager with a strong background in store management, hospitality sales, and corporate account management. Demonstrated expertise in team leadership, operational planning, sales growth, and customer relationship management.
Brings added value through IT proficiency, enabling effective use of business systems and data-driven reporting. Reliable leader with a hands-on approach to problem-solving and performance improvement.
Overview
11
11
years of professional experience
2
2
Certifications
Work History
Retail Store Manager
Hard rock S&V
Chicago
02.2022 - Current
- Managed daily store operations to ensure smooth customer experiences.
- Trained and developed staff on product knowledge and sales techniques.
- Oversaw inventory management to maintain optimal stock levels.
- Analyzed sales data to identify trends and improve store performance.
- Assisted in planning promotional events to increase customer engagement.
- Fostered a positive team environment through effective communication and support.
- Managed daily operations by completing purchasing, inventory control, merchandising and product distribution tasks.
- Resolved customer complaints in a timely manner to maintain positive relationships with customers.
- Boosted company sales by developing and implementing strategic marketing approaches.
- Handled cash register transactions accurately while providing excellent customer service.
- Coordinated stock replenishment processes as needed based on sales trends.
- Organized new stock for floor placement.
- Supervised cash drawer balances and deposits of store receipts.
- Established weekly and monthly goals for sales staff to achieve desired results.
Logistics Supervisor
Chicago printing
Chicago
03.2021 - 01.2022
- Coordinated daily logistics operations for printing materials and supplies.
- Managed inventory levels to ensure availability of printing resources.
- Oversaw shipping and receiving processes to maintain workflow efficiency.
- Implemented process improvements to enhance overall logistics performance.
- Organized transportation of goods in accordance with customer requirements.
- Developed training materials for new hires in logistics operations.
- Provided smooth operations by maintaining communication with supervisors of other departments.
Corporate Account Manager
Oman Air
Dammam
02.2018 - 04.2020
- Managed corporate client accounts and maintained strong relationships.
- Collaborated with cross-functional teams to address client needs effectively.
- Conducted regular account reviews to ensure client satisfaction and retention.
- Provided industry insights to clients, enhancing their travel strategies.
- Coordinated with internal departments to streamline service delivery processes.
- Assisted in contract negotiations and renewals with corporate partners.
- Developed and implemented strategies for increasing customer retention and satisfaction.
- Resolved client inquiries and issues promptly, ensuring a positive experience.
- Met performance metrics, revenue growth, customer retention and new customer acquisition.
- Developed relationships with key decision makers at existing accounts to increase sales opportunities.
- Documented processes related to corporate account management procedures.
- Coordinated with other departments to ensure successful execution of projects.
- Assisted customers with ticket purchases and travel inquiries efficiently.
- Processed flight changes and cancellations accurately for passengers.
- Provided exceptional customer service to enhance passenger experience.
- Utilized reservation systems to book flights and manage itineraries seamlessly.
- Completed order transactions and generated travel documentation and detailed itineraries.
- Utilized various software programs such as Sabre Red 360 for ticketing purposes.
- Worked diligently to resolve booking, fare, and regulations issues alongside passengers and travel agents.
Sales Manager
Raddison Blue Hotel
Dammam
11.2016 - 01.2018
- Managed daily sales operations and ensured team alignment with company goals.
- Developed and implemented effective sales strategies to enhance customer engagement.
- Collaborated with marketing to create promotional materials that attract potential clients.
- Trained and mentored team members on best sales practices and customer service techniques.
- Conducted regular team meetings to discuss performance and address challenges faced.
- Analyzed market trends to identify new opportunities for product offerings.
- Developed sales plans, goals, strategies and objectives to achieve team goals and revenue objectives.
- Established relationships with key clients, while maintaining existing customer base.
- Provided technical support for customers when needed, answering questions about product features and capabilities.
- Established new accounts and serviced existing accounts maintaining professional relationships.
- Conducted regular meetings with staff members to review goals and objectives for the quarter and year.
- Analyzed customer data to identify trends, preferences, and opportunities for growth.
Senior Accountant
Dhahran Expo
Dammam, Saudi arabia
02.2015 - 09.2016
- Prepared monthly financial statements for internal review and compliance purposes.
- Managed accounts payable and receivable processes for accurate financial tracking.
- Assisted in budget preparation and variance analysis to support operational decisions.
- Maintained detailed records of account transactions, including invoices, payments, and journal entries.
- Managed daily closing, reporting and reconciliation functions.
- Managed financial operations, month-end reporting, financial schedules and reconciliations.
- Generated and presented monthly financial statements to senior management.
- Oversaw accounting operations and financial paperwork.
- Coordinated project materials and schedules, facilitated communication and prepared reports.
Education
Diploma - Oracle Database Administrator
Moid IT Institute
Illinois City, IL01-2025
Diploma - Network And Server Administrator
Zoom Technologies
India / Remote04-2024
BBA - Business And Finance
Osmania University
India03-2015
Skills
- Database administration
- Sales growth
- Network administration
- Customer relationship management
- Project management
- Inventory control
- Data analysis
- Problem-solving
- Profit and loss management
- Retail operations
Languages
English
Full Professional
Hindi
Full Professional
Arabic
Limited
Urdu
Professional
Certification
sales force
Status
- Permanent Resident
Timeline
Retail Store Manager
Hard rock S&V
02.2022 - Current
Logistics Supervisor
Chicago printing
03.2021 - 01.2022
Corporate Account Manager
Oman Air
02.2018 - 04.2020
Sales Manager
Raddison Blue Hotel
11.2016 - 01.2018
Senior Accountant
Dhahran Expo
02.2015 - 09.2016
Diploma - Oracle Database Administrator
Moid IT Institute
Diploma - Network And Server Administrator
Zoom Technologies
BBA - Business And Finance
Osmania University