Amer Hassan El-Hileh
Milwaukee,WI
Summary
Biomedical Engineering Graduate with a solid academic background and comprehensive skill-set, underpinned with 14+ years of experience in pressurized environments necessitating self-motivation and a positive response to pressure. Committed team player with leadership ability, who uses high standards of communication to establish positive interpersonal relationships, quick and willing to assimilate and apply new work procedures.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Area Service Leader
GE HealthCare
05.2023 - Current
* Leading a Service team of 28 Field Service Engineers including 2 Team Leaders.
* Serve as a point of contact for local critical customer issues in matters related to service and customer support for the sites or area of business, they are responsible for.
* Own and manage current customer relationships across Chicago Market, ensuring customer success and satisfaction.
* Total ownership of MR & MICT install base in Chicago area and contract renewals, partnering with MSD/HSAM to ensure retention of a designated customer list.
* Resource (day to day) Planning (vacation, installation, escalated service calls) and CSO Owner ship.
* Accountable for driving profitability (VCP, Metrics, T&L, Real-Time closure), delivery and growth of assigned customers. Supports, participates, and drive local VCP initiatives.
* Support commercial-service targets additional revenue opportunities within the assigned customer base with support from regional leaders.
* Accountable for QPR with Account Community, including, but not limited to (site leads, HSAM’s, MSD’s and the commercial team)
Advanced Field Service Engineer / Acting as ASL
GE HealthCare
01.2015 - 04.2023
CTMI / MR main modalities / Backup for Xray & US Advanced Field Engineer
Team Leader / Acting as an Area Service Leader in UAE Eastern Area organizing daily service tasks , installations , backups , Leading Projects and CSOs
Field Service Engineer
GE HealthCare
01.2011 - 12.2014
Education
Bachelor of Biomedical Engineering -
Al-Ahliyah Amman University
2010
Skills
- Ability to work independently and as a part of a team
- Ability to learn quickly and adapt to new environments
- Energetic, determined and hard worker
- Committed and excellent in time management skills
- Ability to perform under pressure and work strain
- Ability to interact and communicate effectively with people from varied cultures
- Ability to work for long hours
- Ability to handle working on Microsoft Office programs
- Ability to travel at any time to anywhere
- Strong sense of personal initiative & professional dedication
Certification
¨ GE Computed Tomography Basic Service Rev1 ( Class/Lab), 16th of January- 20th of January 2012/ USA.
¨ GE Computed Tomography Light-Speed Pro Full Service Rev1 (Class/Lab), 23rd of January - 3rd of February 2012/ USA.
¨ GE Brivo Computed Tomography CT315/CT325 Upgrade Service ( Class/Lab)7th of May – 12th of May 2012/ CHINA.
¨ GE Computed Tomography 7x & Optima 660 Full Service (Class/Lab) 5th of Feb – 13th of Feb 2013/ USA.
¨ GE Customer Relations Management Training 2nd of October – 4th of October 2013.
¨ GE Cardiac Ultrasound VIVID 7 Technical Training 25th of August – 29th of October 2014 / Germany.
¨ GE Cardiac Ultrasound VIVID S5/S6 & VIVID i/q Technical Training 1st of October - 5th of October2014 / Germany.
¨ GE Ultrasound Logiq A5/P5/P6 Technical Training 7th of February – 9th of February 2015 / Dubai.
¨ GE LOGIQ C/ LOGIQ E / LOIQ i / VIVID E Technical Training 10th of February – 12th of February 2015 / Dubai
¨ GE VOLUSON E6/E8 Technical Training 14th of March -17th of March 2015 / Dubai
¨ GE 9900 OEC level 2 technical Training Course 30th of March - 9th of April 2015 / Oman
¨ GE PET Basic Service Rev1 ( Class/Lab ) 6th of May 2016 / USA
¨ GE PET Discovery 600 Series Rev1 ( Class/ Lab ) 13th of May 2016 / USA
¨ GE MRI Proficient Training 26th of September 2017 -6th of October 2017 /INDIA
¨ GE Discovery MR750/450 & Optima 450w (Class/Lab) 20th of February 2018 – 2nd of March 2018/ USA
¨ GE ADVANCED_PET DISCOVERY MI Service Training (Class/Lab) 18th of February 2020 – 27th of February 2020/ USA
¨ GE CT Full Service Training: Revolution CT ( Class/Lab) 13th of August 2021
¨ Many Soft Skills Trainings.
Accomplishments
* External Focus Award for fixing Critical Customer's Issue / June 7, 2012
*External Focus Award for Dedication & Customers Focus / July 8, 2012
* External Focus Award for hard work on Fixing VIP customer's systems / August 12, 2012
* External Focus Award from CEO for Customer Focus / Feb 21, 2013
* Deliver Results in an uncertain world Award for managing Military Installation Project / August 11, 2016
* Customers Determine Our Success Award for Managing CT workshop Installations / October 18, 2016
* Deliver Results in an uncertain world Award for being recognized by leadership / January 31, 2017
* Customers Determine Our Success Award for Solving critical VIP customers issues to ensure uptime / February 23, 2017
* Deliver Results in an uncertain world Award for helping sales closing deal & win / March 12, 2017
* Deliver Results in an uncertain world Award for solving intermittent IQ issues while supporting other modalities / November 12, 2017
* IMPACT Award for support during Arab health / March 28, 2018
* EXCEPTIONAL GLOBAL Award by Kieran Murphy program for very best accomplishment of services frontline workers / Sep 2, 2020
* Star Of Leads ME winner in EGM Leads Program based on service revenue generation H1 2020
* Focus Award from CEO for exceptional support during pandemic / April 2, 2021
* Focus Award for managing a very critical First Revo Apex CT installation in Military Hospital / August 24, 2022
* Star of Lead Emerging Markets ME Based on Service Revenue Generation FY 22
* Lead With Transparency Award from CEO for Leadership skills / February 17, 2023
Languages
Arabic
English
Timeline
Area Service Leader
GE HealthCare
05.2023 - Current
Advanced Field Service Engineer / Acting as ASL
GE HealthCare
01.2015 - 04.2023
Field Service Engineer
GE HealthCare
01.2011 - 12.2014
Bachelor of Biomedical Engineering -
Al-Ahliyah Amman University
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