America Coca
Castle Rock,CO
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.
Overview
5
5
years of professional experience
Work History
Marketing Assistant/Frontline
Rolf Williams
08.2021 - 07.2023
- Identified appropriate marketing channels and target customers for campaigns.
- Wrote engaging and successful marketing, advertising, and website copy.
- Updated social media platforms with latest news and corporate details.
- Monitored social media questions and comments and appropriately responded.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Prioritized helping customers over completing other routine tasks in store.
Food Server
CWU Dining Services
09.2018 - 10.2019
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Practiced good time management to deliver customers' prepared orders quickly and accurately.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
Education
Bachelor of Arts - Sociology
Central Washington University
Ellensburg, WA06.2022
Bachelor of Arts - Spanish
Central Washington University
Ellensburg, WA06.2022
Skills
- Digital Media
- Promotional Campaigns
- Computer Proficiency
- Customer Service
- Product and Service Sales
- Multitasking Strengths
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Marketing Assistant/Frontline
Rolf Williams
08.2021 - 07.2023
Food Server
CWU Dining Services
09.2018 - 10.2019
Bachelor of Arts - Sociology
Central Washington University
Bachelor of Arts - Spanish
Central Washington University