America Herrera
Beaverton,OR
Overview
6
6
years of professional experience
Work History
Apparel Lead
Dicks Sporting Goods
Tigard, OR
05.2021 - Current
- Trained and supervised a team of up to 15 apparel associates on product knowledge, customer service, and sales techniques.
- Developed processes and procedures to streamline operations in the apparel department.
- Assisted in creating promotional displays for seasonal collections.
- Resolved customer complaints or escalated them as necessary to management.
- Analyzed sales data to identify trends in customer preferences and buying habits.
- Managed all areas of the store's visual presentation; ensured that mannequins, fixtures, signage and floor layouts were properly displayed at all times.
Apparel Associate
Dicks Sporting Goods Distribution Center
Tigard, OR
11.2020 - 04.2021
- Assisted customers with selecting apparel items that suited their needs and preferences.
- Maintained a clean and organized work area at all times.
- Processed returns and exchanges in accordance with company policy.
- Stocked shelves with newly arrived merchandise according to store guidelines.
- Operated cash register accurately to complete transactions quickly and efficiently.
- Replenished merchandise on sales floor as needed throughout the day.
Cashier
Baja Fresh
Tigard, OR
11.2018 - 08.2020
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Stocked shelves with merchandise when needed.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
Education
High School Diploma -
Southridge High School
Beaverton, OR06-2021
Skills
- Team Cooperation
- Fluent in Spanish
- Relationship Building
- Team Collaboration
- Team Supervision
- Effective Communication
- Friendly and Helpful
References
Suphany Pathammavong
Former Manager of Operations at Dicks Sporting Goods
Email: suphany@pdx.edu
Michael Tidwell
Former Softlines Manager at Dicks Sporting Goods
Email: michael.tidwell29@gmail.com
Hollyanne Burgess
Loss Prevention Manager at Dicks Sporting Goods
510.754.3564
Timeline
Apparel Lead
Dicks Sporting Goods
05.2021 - Current
Apparel Associate
Dicks Sporting Goods Distribution Center
11.2020 - 04.2021
Cashier
Baja Fresh
11.2018 - 08.2020
High School Diploma -
Southridge High School