Overview
Work History
Education
Skills
References
Timeline
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America Herrera

Beaverton,OR

Overview

6
6
years of professional experience

Work History

Apparel Lead

Dicks Sporting Goods
Tigard, OR
05.2021 - Current
  • Trained and supervised a team of up to 15 apparel associates on product knowledge, customer service, and sales techniques.
  • Developed processes and procedures to streamline operations in the apparel department.
  • Assisted in creating promotional displays for seasonal collections.
  • Resolved customer complaints or escalated them as necessary to management.
  • Analyzed sales data to identify trends in customer preferences and buying habits.
  • Managed all areas of the store's visual presentation; ensured that mannequins, fixtures, signage and floor layouts were properly displayed at all times.

Apparel Associate

Dicks Sporting Goods Distribution Center
Tigard, OR
11.2020 - 04.2021
  • Assisted customers with selecting apparel items that suited their needs and preferences.
  • Maintained a clean and organized work area at all times.
  • Processed returns and exchanges in accordance with company policy.
  • Stocked shelves with newly arrived merchandise according to store guidelines.
  • Operated cash register accurately to complete transactions quickly and efficiently.
  • Replenished merchandise on sales floor as needed throughout the day.

Cashier

Baja Fresh
Tigard, OR
11.2018 - 08.2020
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Issued receipts, refunds, credits or change due to customers.
  • Stocked shelves with merchandise when needed.
  • Assisted customers over the phone regarding store operations, product information and order placement.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

High School Diploma -

Southridge High School
Beaverton, OR
06-2021

Skills

  • Team Cooperation
  • Fluent in Spanish
  • Relationship Building
  • Team Collaboration
  • Team Supervision
  • Effective Communication
  • Friendly and Helpful

References

Suphany Pathammavong

Former Manager of Operations at Dicks Sporting Goods

Email: suphany@pdx.edu

Michael Tidwell

Former Softlines Manager at Dicks Sporting Goods

Email: michael.tidwell29@gmail.com

Hollyanne Burgess

Loss Prevention Manager at Dicks Sporting Goods

510.754.3564

Timeline

Apparel Lead

Dicks Sporting Goods
05.2021 - Current

Apparel Associate

Dicks Sporting Goods Distribution Center
11.2020 - 04.2021

Cashier

Baja Fresh
11.2018 - 08.2020

High School Diploma -

Southridge High School
America Herrera