America Lara
Camarillo,CA
Summary
Dynamic and detail-oriented professional with a proven track record in enhancing customer dining experiences at Spencer Makenzie's. Skilled in conflict resolution and task prioritization, ensuring customer satisfaction, and repeat business. Bilingual in Spanish and English, excelling in communication and teamwork to foster positive guest relations. Thrives under pressure, with a passion for exceptional hospitality.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Wait Staff Member
Spencer Makenzie's
Camarillo, CA
03.2023 - Current
- Delivered food items to customers at their tables in a friendly, courteous manner.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Set up tables in between patrons to reduce wait times.
- Stocked service areas with supplies during slow periods.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Demonstrated knowledge of menu items including ingredients and preparation methods for each dish offered on menu.
- Greeted and welcomed customers, providing them with menus.
- Resolved customer complaints in a professional manner in order to maintain a positive atmosphere.
- Provided excellent customer service to guests, ensuring they had an enjoyable experience.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Maintained updated knowledge through continuing education and advanced training.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.
- Operated POS terminals to input orders, split bills and calculate totals.
Assistant
Lara's Hardscape
Camarillo, CA
10.2022 - 03.2023
- Received and distributed mail, letters and packages.
- Scheduled meetings and appointments.
- Developed positive relationships with internal customers through effective communication techniques.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Education
Associate of Arts - Political Science
Moorpark College
Moorpark, CA05-2026
High School Diploma -
Adolfo Camarillo High School
Camarillo, CA06-2024
Skills
- Critical thinking
- Order management
- Time management
- Detail-oriented
- Excellent communication
- Problem-solving aptitude
- Conflict resolution
- Team collaboration
- Multitasking
- Exceptional customer service
- Food safety practices
- Observation Skills
- Public speaking
- Bilingual in Spanish and English
- Hospitality Service
- Menu Knowledge
- Guest Satisfaction
- Task Prioritization
- POS System Proficiency
Certification
- Food Safety certification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
References
- Israel Fuentes (805) 616-1301
- Yvette Garcia (805) 816-3099
- Saul Lara (805) 863-4515
Timeline
Wait Staff Member
Spencer Makenzie's
03.2023 - Current
Assistant
Lara's Hardscape
10.2022 - 03.2023
Associate of Arts - Political Science
Moorpark College
High School Diploma -
Adolfo Camarillo High School
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