America Limon
Cleburne,TX
Summary
Accomplished Store Manager and Online Personal Shopper experienced in inventory control and customer service. Enhanced shopping experiences and significantly increased sales through strategic planning and effective management of logistics and freight inquiries. Fostered strong relationships with team members to improve customer satisfaction while maintaining high standards for quality and regulatory compliance.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Carrier Services Representative
TA Services
Mansfield, TX
07.2025 - Current
- Resolved freight customer inquiries using transportation service policies and shipment records.
- Resolved customer concerns with friendly and knowledgeable service.
- Provided excellent customer service by addressing customer needs in a timely fashion.
- Consulted with customers regarding needs and addressed concerns.
- Processed claims, accessorial requests, and delivery discrepancies.
- Audited customer account information to identify issues and develop solutions.
- Updated shipment tracking and carrier records for TA Services.
- Upheld strict standards for quality and performance.
- Coordinated compliance reviews across company policies, procedures, and regulatory requirements.
- Tracked corrective actions through compliance logs and follow-up registers.
- Monitored policy updates and communicated changes to company teams.
- Reviewed records for accuracy, completeness, and regulatory alignment.
- Maintained confidential compliance files and controlled sensitive information access.
Online Personal Shopper
Walmart
09.2021 - 10.2025
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Monitored inventory for product substitutions during customer orders and informed customers of changes.
- Achieved high customer satisfaction ratings by swiftly completing orders and selecting quality items.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pickup.
Store Manager
Apos Western Wear
09.2020 - 12.2024
- Managed inventory control, cash control, and store opening and closing procedures to ensure operational efficiency.
- Managed daily operations to ensure smooth functioning of the store, while maintaining a clean, safe environment for customers and employees.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Coached sales associates on product specifications, sales incentives, and selling techniques, enhancing customer satisfaction ratings.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Oversaw loss prevention efforts by implementing effective security measures and training staff, reducing shrinkage risks.
- Managed inventory control, cash control, and store opening and closing procedures.
- Collected and organized financial data to support accounting processes., prepared documents, and closed books.
Education
Associate of Science - Accounting
Hill College
Cleburne, TXAssociate of Science - Cosmetology
Hill College
Cleburne, TXHigh School Diploma -
Wanda R Smith High School
Keene, TXSkills
- Compliance auditing
- Logistics compliance
- Shipment tracking
- Freight coordination
- Logistics coordination
- Customer service
- Team leadership
- Verbal and written communication
Certification
- Cosmetology
Languages
English
Spanish
Timeline
Carrier Services Representative
TA Services
07.2025 - Current
Online Personal Shopper
Walmart
09.2021 - 10.2025
Store Manager
Apos Western Wear
09.2020 - 12.2024
Associate of Science - Accounting
Hill College
Associate of Science - Cosmetology
Hill College
High School Diploma -
Wanda R Smith High School