America Ocegueda
Lincoln ,DE
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Cook Shift Leader
Kick N Chicken
02.2023 - Current
- Maintained a clean and organized workspace, adhering to health department standards for safety and sanitation.
- Successfully managed inventory and reduced waste by carefully monitoring food usage and rotating stock.
- Enhanced customer satisfaction by consistently delivering high-quality meals in a timely manner.
- Inspected freezer and refrigerator daily to check and maintain proper temperatures.
Restaurant Hostess
Sol Azteca
06.2022 - 12.2022
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Managed reservations effectively, accommodating special requests and ensuring accurate guest counts.
Education
Bachelor of Arts - Psychology
University of Delaware
Newark, DE05.2027
Skills
Verbal and written communication
Sanitation Procedures
Customer Service
Strong multitasking
Cash Handling
Additional Information
I'm a full-time student and I'm currently working part-time on weekends.
Languages
Spanish
Native or Bilingual
Timeline
Cook Shift Leader
Kick N Chicken
02.2023 - Current
Restaurant Hostess
Sol Azteca
06.2022 - 12.2022
Bachelor of Arts - Psychology
University of Delaware