America Pantaleon
Troy
Summary
Results-driven transportation professional skilled in schedule coordination and effective communication. Proven ability to enhance customer service by promptly addressing inquiries and resolving complaints, contributing to a seamless transportation experience.
Overview
2
2
years of professional experience
2015
2015
years of post-secondary education
Work History
Transportation Dispatcher
Durham School Bus Services
Waterford
01.2024 - Current
- Coordinated daily bus routes for efficient student transportation.
- Communicated with drivers to address schedule changes and road conditions.
- Monitored real-time GPS tracking to ensure timely arrivals and departures.
- Provided support to drivers in regards to directions, paperwork.
- Provided exceptional customer service, addressing inquiries and resolving complaints in a timely manner.
- Assisted with customer requests and answered questions to improve satisfaction.
Education
Lansingburgh Highschool
Troy, NYSkills
- Route optimization
- GPS tracking
- Schedule coordination
- Customer service
- Communication skills
- Multi-line phone handling
- Telephone etiquette
- Oral and written communications
- Attention to detail
- Problem solving
- Effective time management
Timeline
Transportation Dispatcher
Durham School Bus Services
01.2024 - Current
Lansingburgh Highschool