America Rico Beltran
Claremont,NC
Summary
Highly-skilled Certified phlebotomy Technician with
two years of experience in healthcare settings. Providing compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Phlebotomy Technician
LabCorp
08.2023 - 01.2024
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Enhanced laboratory efficiency through proper specimen handling and labeling procedures.
- Ensured patient safety by adhering to strict infection control protocols during all phlebotomy procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
Phlebotomy Technician
Catawba Valley Medical Center
08.2021 - 06.2022
Customer Service Representative
Fiserv
05.2018 - 12.2021
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Education
No Degree - Phlebotomy
Catawba Valley Community College
Hickory, NC01.2021
High School Diploma -
Hickory /high
Hickory, NC06.2017
Skills
- Patient Flow Management
- Medical Records Maintenance
- Infection Control
- Supply Restocking
- Venipuncture Expertise
- Patient preparation
- Recording data
- Quality Control
- Bilingual
Certification
- PT - Phlebotomy Technician
- CPR
Languages
Spanish
Native or Bilingual
Timeline
Phlebotomy Technician
LabCorp
08.2023 - 01.2024
Phlebotomy Technician
Catawba Valley Medical Center
08.2021 - 06.2022
Customer Service Representative
Fiserv
05.2018 - 12.2021
No Degree - Phlebotomy
Catawba Valley Community College
High School Diploma -
Hickory /high