Mary Barnard
Murphy,NC
Summary
Dynamic and compassionate healthcare professional with a robust background spanning phlebotomy, emergency medical services, and patient care. Excelled at Union General Hospital by enhancing patient satisfaction through expert blood collection and empathetic communication. Proficient in venipuncture and patient support, demonstrating a commitment to quality care and efficiency.
Overview
16
16
years of professional experience
Work History
Phlebotomy Technician
Union General Hospital, Inc.
12.2022 - Current
- Improved patient satisfaction by providing efficient, accurate, and timely blood draws.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Collected fluid or tissue samples by using appropriate collection procedures.
- Reduced patient anxiety by using effective communication skills and demonstrating empathy during blood draws.
Volunteer Firefighter
NA
01.2009 - Current
- Enhanced teamwork among the crew by participating in regular training sessions, drills, and exercises.
- Collaborated closely with fellow firefighters to ensure smooth communication and coordination during emergencies.
- Assisted in reducing property damage during fires with strategic placement of ladders, hoses, and other firefighting equipment.
- Administered first aid and conducted emergent response management.
- Minimized risk of accidents on scene by following established protocols regarding traffic control management.
- Strengthened firefighter skills through ongoing professional development opportunities such as attending workshops or conferences related to the field.
- Upheld high levels of readiness while on call, ensuring timely response to any potential emergencies.
- Provided swift medical assistance to injured individuals on scene as a certified first responder until paramedics arrived.
- Served as a role model to aspiring firefighters through mentorship, training support, and sharing of professional experiences.
- Expedited emergency response times by maintaining accurate knowledge of local streets, roads, and landmarks.
- Enhanced internal communication within the department by contributing valuable input at regular meetings and debriefings.
- Increased public awareness about fire safety through participation in community events and media interviews.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Participated in physical fitness and training programs to maintain preparedness and stamina for fire rescues.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
- Trained new firefighters to comply with safety protocols and equipment usage.
- Evaluated situation at emergency sites to determine and execute most effective methods for saving life and property.
- Drove and operated structural pumpers, tankers, ladders, and service vehicles to aid in rescue operations.
Patient Care Technician
Erlanger Western Carolina Hospital
03.2019 - 07.2023
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Performed blood draws, EKGs, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
EMT-Basic
NA
05.2015 - 10.2019
- Evaluated patient vital signs and status to determine care needs using pulse oximeters and electronic vital sign machines.
- Communicated with patients about pain, comfort, and needs during transportation and preliminary medical care.
- Evaluated patient histories to assess and prioritize levels of care.
- Conducted equipment and vehicle checks to maintain continuous and safe operation.
Office Manager
Private Contractors
02.2013 - 06.2019
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
Education
National Certification - Phlebotomy
Tri County Community College
Murphy, NC 08.2022
Emergency Medicine
Tri County Community College
Murphy, NC05.2015
Skills
- Blood collection techniques
- Venipuncture
- Patient preparation
- Specimen labeling procedures
- Specimen handling
- Order of draw
- Sample and specimen collection
- Capillary puncture
- Patient confidentiality
- Venipuncture expertise
- Infection control
- Pediatric phlebotomy
- Geriatric phlebotomy
- Patient flow management
- Quality control
- Biohazard disposal
- Supply restocking
- Documentation management
- Quality control guidelines
- Medical records maintenance
- Hemoglobin testing
- HIPAA
- Health education
- Adaptable approach
- Anatomy
- Sample transport
- Phlebotomy tech
- Centrifugation
- Sanitation and sterilization
- Therapeutic phlebotomy
- Proper labeling
- HIPAA compliance
- Specimen preparation
- Patient care
- Patient support
- Health and safety
- Quality assurance
- Emergency response training
- Patient assessment
- Sample labeling
- Blood collection
- Specimen collection and storage
- Anatomy and physiology
- Venipuncture and capillary puncture
- Communication
- Butterfly venipuncture
- Customer service
- Attention to detail
- Certified in CPR/AED
- Blood culturing
- Finger stick method
- Phlebotomy technician (PT)
- Goal minded
- Glucose screening
- Arterial blood draws
- Fluid intake monitoring
Timeline
Phlebotomy Technician
Union General Hospital, Inc.
12.2022 - Current
Patient Care Technician
Erlanger Western Carolina Hospital
03.2019 - 07.2023
EMT-Basic
NA
05.2015 - 10.2019
Office Manager
Private Contractors
02.2013 - 06.2019
Volunteer Firefighter
NA
01.2009 - Current
National Certification - Phlebotomy
Tri County Community College
Emergency Medicine
Tri County Community College