America Sagahon
Fort Lauderdale,FL
Summary
Experienced Customer Service Representative fluent in English and Spanish. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing
Overview
6
6
years of professional experience
Work History
Babysitter
- Improved child safety by vigilantly monitoring play areas and consistently enforcing rules.
- Assisted in developing self-confidence with age-appropriate responsibilities and chores.
- Fostered creativity through engaging arts and crafts projects, stimulating imagination and expression.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Supervised children engaged in physical activity, learning and social skills with peers.
Lawn Mower
Sagahon Lawn Service
Fort Lauderdale, FL
01.2018 - 01.2024
- Enhanced customer satisfaction by maintaining a professional appearance and providing timely service.
- Maintained clean workspaces by properly disposing of debris and clippings after each job.
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Assisted customers with inquiries, providing accurate product information and support.
- Resolved customer complaints efficiently, enhancing satisfaction and loyalty.
Teacher's Assistant
Karate America
Plantation, FL
05.2018 - 02.2023
- Assisted lead instructor in delivering karate lessons, ensuring safety and skill development for students.
- Supported class management by organizing training materials and maintaining a structured learning environment.
- Engaged with parents to communicate student progress, addressing concerns and celebrating achievements in martial arts journey.
- Managed administrative tasks including attendance tracking, membership renewals, and inventory management for dojo supplies.
- Supported classroom activities and maintained student engagement during lessons.
- Contributed to a more organized classroom setting by maintaining accurate records on student attendance, and progress reports.
- Provided one-on-one instruction for students requiring additional support or accommodations, ensuring their success in the program.
Volunteer
Karate America
Plantation, FL
01.2018 - 01.2020
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Taught at various competency levels to help people of different age groups reach their goals.
- Fostered a positive environment for youth volunteers, promoting teamwork and collaboration.
- Inspired youth to take on leadership roles within the organization by providing mentorship and guidance.
- Completed administrative tasks such as answering phones, filing paperwork and data entry.
Education
Associate of Arts - Criminal Justice
Broward College
Fort Lauderdale, FL05-2027
Associate of Science - Paralegal Studies
Broward College
Fort Lauderdale, FL05-2027
Skills
- Routine Management
- Schedule Management
- Dependability
- Maintaining Safe Environment
- Following Directions
- Conflict Resolution
- Flexible scheduling
- Strong work ethic
- Multitasking abilities
- Professionalism and discretion
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Teacher's Assistant
Karate America
05.2018 - 02.2023
Lawn Mower
Sagahon Lawn Service
01.2018 - 01.2024
Volunteer
Karate America
01.2018 - 01.2020
Babysitter
Associate of Arts - Criminal Justice
Broward College
Associate of Science - Paralegal Studies
Broward College